Outlook folders not updating

[Pegasus \(MVP\)]

OS: WindowsXP/Windows 2000
EMail: Outlook 2002
Exchange on Small Business Server 2003

This is a business with some 30 PCs. Some of them
(but not all!) suffer from a curious problem: The various
Outlook folders do not update themselves. When users
send a message then it gets stuck in the Outbox until they
open the Outbox. When someone sends them a new
message then it will not become visible until they click
the Inbox. It is as if Outlook is asleep. And no, it is
not off-line.

I can fix the problem by deleting the users' profile folders,
thus forcing new ones to be created. Is anyone aware
of a more elegant method?

 

[Maxibo]

Hi Pegasus...

good help in...... microsoft.public.windows.server.sbs

Initially I would turn off 'cached mode' for affected uses to see if this
alleviates problem.

Anything in server event logs, is exchange fully patched ?

 

[Maxibo]

Oooops

Just spotted... why using outlook 2002 ?

 

[Pegasus \(MVP\)]

Thanks for the tip - I'll give it a try!

Hi Pegasus...

good help in...... microsoft.public.windows.server.sbs

Initially I would turn off 'cached mode' for affected uses to see if this
alleviates problem.

Anything in server event logs, is exchange fully patched ?

 

[Maxibo]

Hi Pegasus

Shoulda said in my previous post about Outlook 2002 (wont have cached mode)

Therefore I would check the IPconfig /all of a working pc and a non working
pc, mainly looking at DNS settings pointing to Server.

 

[Pegasus \(MVP\)]

There is nothing wrong with the IP settings. After all I can
fix the problem by forcing a new profile to be created. This,
of course, does not change the IP settings in the least.