Outlook fails to shut down... error message not listed in MS KB

[Guest]

Every time I use Outlook and close it, the Task Manager process list still
has Outlook listed. If I forget to check, several listings of Outlook will
show in the processes list. Then when my backups are supposed to run
(pfbackup) I get the error message "outlook has failed to successfully shut
down. Please restart and then exit Outlook again."
I cannot find any info on this and would appreciate any experienced help
trying to troubleshoot this.
Thank you

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, JWPluto asked:

| Every time I use Outlook and close it, the Task Manager process list
| still has Outlook listed. If I forget to check, several listings of
| Outlook will show in the processes list. Then when my backups are
| supposed to run (pfbackup) I get the error message "outlook has
| failed to successfully shut down. Please restart and then exit
| Outlook again."
| I cannot find any info on this and would appreciate any experienced
| help trying to troubleshoot this.
| Thank you