Outlook Express

[Don OBrien]

When opening Outlook Express I recieve msg to contact
support for error (0x8007000E,3) and MSOE.DLL could not
initialize. I have IE 6.0 & SP1 installed and have all
WinXP Home ED updates are current.

I have second problem When Windows Shutsdown it hangs at
last msg Windows is Shuting Down and have to use reset
button all the time to reboot

I've looed all over Knowledge Base for answers but can't
find anything that addresses my solution.

Any sufggestions will be appreciated.

(e-mail address removed)

 

[Frank Saunders, MS-MVP]

When opening Outlook Express I recieve msg to contact
support for error (0x8007000E,3) and MSOE.DLL could not
initialize. I have IE 6.0 & SP1 installed and have all
WinXP Home ED updates are current.

I have second problem When Windows Shutsdown it hangs at
last msg Windows is Shuting Down and have to use reset
button all the time to reboot

I've looed all over Knowledge Base for answers but can't
find anything that addresses my solution.

Any sufggestions will be appreciated.

(e-mail address removed)

From http://www.fjsmjs.com/OE/directdb.htm

Errors in DIRECTDB.DLL or MSOE.DLL generally indicate corruption in the
message store.
Start by moving Folders.dbx to an empty Windows folder (with OE closed).
Note: the DBX files are hidden in Win2K, WinXP and Win2K3. You will lose
your folder hierarchy and the lists of newsgroups on the news servers, but
it might get you into OE.

If that doesn't do it then move all of the DBX files to the same folder as
Folders.dbx (again with OE closed). You should now get into OE. Try
importing the messages from
the folder you moved the DBX files to. If you can't, you can use this tool
to extract the messages:

DBXtract (free):
http://www.oehelp.com/DBXtract/

Note: It can take a long time (days with really large folders).

The messages can then be dragged from the Windows folder back into a folder
in an open instance of OE.

For the second problem, see
http://aumha.org/win5/a/shtdwnxp.htm

--
Frank Saunders, MS-MVP, IE/OE
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