Outlook experienced a serious problem with the 'pdfmoutlook' add-in

[Dan]

I am using MS Outlook 2007 with the MS Dynamics CRM client. Since
installing the client, every now and then I get the following error:
"Outlook experienced a serious problem with the 'pdfmoutook' add-in.
If you have seen this message multiple times, you should disable this
add-in and check to see if an update is available. Do you want to
disable this add-in?". Outlook will then send an error message and
restart.

I have disabled the add-in and checked for Microsoft Updates. None of
which has stopped this error from occuring. The error only occurs
about twice a day when clicking "New" while in the Inbox view.

Please let me knwo if you have seen this before or know what I can do
to resolve the issue.

Thanks in advance.

 

[Guest]

Hello Dan,

How was the day so far.

As per your description it seems that its an issue with Acrobat reader.
Please carefully follow the article and let us know the status of the issue.
support.microsoft.com ( KB 925761).

 

[Dan]

I appreciate your prompt support Raj and will let you know the status
when I finish.