Outlook - Exchange Replication of Public Folders (delay in viewing received items)

[fred]

We're running Exchange Server 2003/Outlook and running into a problem
with Public Folders.

When an item is received via an email enabled public folder, there is a
delay in that item displaying in Outlook. Sometimes the delay is a few
minutes, other times is can be as much as 20 minutes. Interestingly,
we have rules enabled on the public folders to notify users when
specific items are recieved. These notifactions are sent immediately,
yet looking at the public folder, you can not yet 'see' the item. This
tells me Exchange has indeed recieved the item, but not yet updated
Outlook clients.

We've tried various Outlook client changes such as cached/non-cached
with no improvements. I suspect this is a replication issue.

Anyone have any idea what could correct this? If we can't receive
items to public folders real time, we lose alot of the benifits of
using Public Folders altogether.

Thanks,

Fred

 

[Diane Poremsky [MVP]]

are you caching public folders?

 

[fred]

We've tried cached and non-cached settings in Outlook. Neither setting
seems to affect the delay in seeing items appear in public folders.

This problem seems to have stumped everyone in our IT group as well.