Outlook Encountered a Problem

[Guest]

Hi all. it seems that there a LOTS of folks having the same problem, possibly
with different causes, but the problem is the same.
We have a very small office.
Small Business Server and MS Exchange, with Outlook 2003 on the client
computers, with XP pro, etc. We use NOD32 and have CRM web and Outlook
client installed (whole other litany of problems)
#1 user gets the message "Outlook has encountered a problem and needs to
close" very frequently - 20 times a day.
#2 user gets the same message once and a while - from 10 times a day to 1
per day.
#3 user hardly ever gets the same message, but still does = not immune.

We seem to get the problem upon replying or forwarding a message.

This 'started' as a problem several months ago, and has become progressively
worse - now debilitating.
I've read the posts, and all seem to suggest a variety of answers, none of
which seem to apply to us.

Done the repair process....
done the archive process....
No progress

Any thoughts? anyone?
Jon

 

[Roady [MVP]]

What is being logged to the Event Viewer?
If you have a virus scanner that integrates with Outlook, disable this
integration and try again.

 

[Guest]

Hi Roady,
I cleared the even view and then waited for it to happen, there was and
"error', then two information entries, as follows:

First, Error

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 10/15/2007
Time: 8:39:36 AM
User: N/A
Computer: DVIC-WS02
Description:
Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, debug? 0,
fault address 0x002492bb.

Then, Information:

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 10/15/2007
Time: 8:40:02 AM
User: N/A
Computer: DVIC-WS02
Description:
Bucket 368030902, bucket table 1, faulting application outlook.exe, version
11.0.8118.0, stamp 456628bf, faulting module outllib.dll, version
11.0.8118.0, stamp 4566283d, debug? 0, fault address 0x002492bb.

Then, more Information.

Event Type: None
Event Source: MSCRMTracing
Event Category: None
Event ID: 17157
Date: 10/15/2007
Time: 8:40:35 AM
User: N/A
Computer: DVIC-WS02
Description:
CrmTrace was successfully loaded; Tracing Enabled:False, Reporting
Process:OUTLOOK, AppDomain:C:\Program Files\Microsoft Office\OFFICE11\.

Does this information offer anything?

 

[Guest]

Hi all. it seems that there a LOTS of folks having the same problem, possibly
with different causes, but the problem is the same.
We have a very small office.
Small Business Server and MS Exchange, with Outlook 2003 on the client
computers, with XP pro, etc. We use NOD32 and have CRM web and Outlook
client installed (whole other litany of problems)
#1 user gets the message "Outlook has encountered a problem and needs to
close" very frequently - 20 times a day.
#2 user gets the same message once and a while - from 10 times a day to 1
per day.
#3 user hardly ever gets the same message, but still does = not immune.

We seem to get the problem upon replying or forwarding a message.

This 'started' as a problem several months ago, and has become progressively
worse - now debilitating.
I've read the posts, and all seem to suggest a variety of answers, none of
which seem to apply to us.

Done the repair process....
done the archive process....
No progress

Any thoughts? anyone?
Jon

 

[Guest]

Sorry,
Didn't get any message from you!
Pls try again.
J