Outlook email autocomplete problem


P

Per Hagstrom

We are migrating people over from GroupWise to Outlook (Exchange/Outlook
2003) in a staging kind of migration. For the new Outlook users to be able
to mail to the GroupWise users that have not yet been migrated, we created
contacts in the GAL which points to GroupWise. Once they get migrated to
Outlook, the contact pointing to GroupWise gets deleted because now they do
exist in Exchange.

This causes a problem for the Outlook users who have been sending emails to
people in GroupWise, where Outlook has cached their old address with the
autocomplete feature. They will type in their name, and Outlook will pull up
the old contact, that doesn't exist anymore, and when they send the email it
goes nowhere.

Did try to delete the cached autocomplete addresses one person had yesterday
by just hitting the 'delete' key, but this morning they are all back again.

Where is this info stored? Is there any way I remotely can delete this cache
for everybody??

Big TIA!!!

/ Per
 
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B

Betelgeuse

It is an .nk2 file stored in each local user's profile.

"%userprofile%\Application Data\Microsoft\Outlook\
 
P

Per Hagstrom

Great!

I guess I either have to give everybody a script that deletes this file, so
they can run it themselves when they need to.
Or I do it for them, but then they may get annoyed when the cache just get
cleared every so often without their control and they have to start all over
again to build up their contacts...

That fixed it though, thanks!!

/ Per
 
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B

Brian Tillman

Per Hagstrom said:
Or I do it for them, but then they may get annoyed when the cache
just get cleared every so often without their control and they have
to start all over again to build up their contacts...

Except that the autocompletion cache isn't connected to Contacts in any
way.
 

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