G
Guest
Clicking on Link to contacts or Link to calendar from sharepoint causes
outlook to crash with "Microsoft Office Outlook has encountered a problem and
needs to close. We are sorry for the inconvenience" Upon further diagnostics,
the following has facts have been gathered
Machine with the problem
. Outlook version 2003 (11.8010.6568) SP2
. Sharepoint site is not digitally signed
. Crash can be caused via the following
. Linking to contacts
. From both ie7 and firefox
. Linking to calendar
. From both ie7 and firefox
. Clicking on the created shared contacts or calendar after outlook
restarts
. Going to folder List and clicking on Sharepoint folders
. Right clicking properties on the Sharepoint folders does not cause
a crash
. Following action has been taken to attempt to fix the problem
. Security has been modified to accept the sharepoint site as a
trusted site
. Detect and repair was run, and it completed successfully
. Neither option was selected, Restore my shortcuts... or Discard
my customized...
. Windows Live OneCare antivirus, firewall, antispyware were disabled
. Sharepoint folders have been closed and removed each time the
actions where taken, and the Outlook still continues to crash
Test on a clean system
. Outlook 2003 with no updates installed
. Links beautifully from the sharepoint website without any problems
I want to be able to fix this problem without losing any settings or emails
or email accounts,
Any suggestions, besides a full uninstall of outlook?
Many Thanks,
Peter Garbuz
Vendisoft LLC
outlook to crash with "Microsoft Office Outlook has encountered a problem and
needs to close. We are sorry for the inconvenience" Upon further diagnostics,
the following has facts have been gathered
Machine with the problem
. Outlook version 2003 (11.8010.6568) SP2
. Sharepoint site is not digitally signed
. Crash can be caused via the following
. Linking to contacts
. From both ie7 and firefox
. Linking to calendar
. From both ie7 and firefox
. Clicking on the created shared contacts or calendar after outlook
restarts
. Going to folder List and clicking on Sharepoint folders
. Right clicking properties on the Sharepoint folders does not cause
a crash
. Following action has been taken to attempt to fix the problem
. Security has been modified to accept the sharepoint site as a
trusted site
. Detect and repair was run, and it completed successfully
. Neither option was selected, Restore my shortcuts... or Discard
my customized...
. Windows Live OneCare antivirus, firewall, antispyware were disabled
. Sharepoint folders have been closed and removed each time the
actions where taken, and the Outlook still continues to crash
Test on a clean system
. Outlook 2003 with no updates installed
. Links beautifully from the sharepoint website without any problems
I want to be able to fix this problem without losing any settings or emails
or email accounts,
Any suggestions, besides a full uninstall of outlook?
Many Thanks,
Peter Garbuz
Vendisoft LLC