Outlook Contacts are 'there' but 'not available' in 2002 versus 2000

[Elian]

Background: Running XP Pro at home (username=[my name]
=admin level), and Windows 2000 at work
(username=administrator). I use Outlook 2002
(10.6515.6626) SP3 on the XP machine and Outlook 2000
(9.0.0.6627) SP3 on the 2k machine. I store Mail,
Contacts, and Calendar, using the 'backup' add-in and a
memory stick, moving the .pst file from one machine to the
other and back as I go to work and come home. Here is my
problem:

On the Win2k machine all is fine: 'Administrator' can read
the backup from the XP off the memory stick (mail,
calendar and contacts function normally.) Note this mail
account originated on the XP machine. But when I read the
backup from the 2k machine (username was Administrator)
back on the XP account (username=[my name]=administrator
level) then the mail and calander work, but the Contacts
(which if I click on I can see) are not reachable *through
the 'To:' line in a new message* ("The address list could
not be displayed.. may have been moved or deleted, or you
do not have permissions...") Strange twist is that if I go
to Contacts in this XP machine I can click on the contact
and the little 'open envelope' within it and generate a
new message to that person - it's just that the New
mail 'To:' line can't communicate with the contacts folder
to read/populate the field. Even more weird is that it
does meanwhile find names to suggest from that are in sent
mail or elsewhere in Inbox while I'm typing in a name...

Seeing as the XP release is supposedly the newer release
of the two, what gives? Is this a known problem that's
going to be fixed? Is there a setting (besides importing
the thing from scratch twice a day), maybe security
related that I'm overlooking?

Thanks!

 

[Guest]

One more observation: when I clock on To: line of new
message and get the 'could not be displayed' message, i
click ok, then get an empty Select Names box. In upper
right there is a pulldown menu that has Contacts listed.
When I open that menu it has: Outlook Address Book, then
Contacts listed three times below. The first two Contacts
are empty and the third is the list I was looking for all
along. How can I remove the empty Contacts and make that
third the default list? Maybe this problem is operator
error after all?

Double-thanks.

 

[Ben M. Schorr - OneNote MVP]

One more observation: when I clock on To: line of new message and get
the 'could not be displayed' message, i click ok, then get an empty
Select Names box. In upper right there is a pulldown menu that has
Contacts listed.
When I open that menu it has: Outlook Address Book, then Contacts
listed three times below. The first two Contacts are empty and the
third is the list I was looking for all along. How can I remove the
empty Contacts and make that third the default list? Maybe this problem
is operator error after all?

Double-thanks.

Go to Tools | Services (or maybe it's E-mail Accounts in 2002) and find
the Outlook Address Book directory. Open that and you should be able to
remove the useless Contacts entries as well as promote the useful one to
be the default.

-Ben-
Ben M. Schorr, MVP-OneNote
http://home.hawaii.rr.com/schorr
http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

**I apologize but I cannot respond to direct inquiries. Please post any
questions, answers or followups here in the newsgroups**

 

[Russ Valentine [MVP-Outlook]]

Do what Ben suggested here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.