Outlook combining files from a digital copier

[Guest]

We have a networked digital copier that can scan pages and send them by email
to the address we pick as an attached PDF file. When we scanned 4 pages to my
address the copier sent 3 emails that combined in my Outlook 2000 as 1 email
with a PDF file showing all 4 pages. When we scanned the same 4 pages to a
person who uses Outlook 2003 it sent 3 emails but they never combined. In his
Outlook there are 3 emails, each with a PDF file. One PDF file shows 2 of the
pages and the others have 1 page each. Is there a switch in either of the
Outlooks that allows or disallows this function and if there is where is it?
Is there another reason why one Outlook combines and the other doesn't?
Thank you.

 

[F.H. Muffman]

We have a networked digital copier that can scan pages and send them
by email to the address we pick as an attached PDF file. When we
scanned 4 pages to my address the copier sent 3 emails that combined
in my Outlook 2000 as 1 email with a PDF file showing all 4 pages.
When we scanned the same 4 pages to a person who uses Outlook 2003 it
sent 3 emails but they never combined. In his Outlook there are 3
emails, each with a PDF file. One PDF file shows 2 of the pages and
the others have 1 page each. Is there a switch in either of the
Outlooks that allows or disallows this function and if there is where
is it? Is there another reason why one Outlook combines and the other
doesn't? Thank you.

Actually, I feel pretty confident saying that Outlook has nothing to do with
it. It doesn't know enough about the PDF file format to be able to combine
seperate files into a single file.

How do you know that the OL2000 received 3 emails?

 

[Guest]

Actually, I feel pretty confident saying that Outlook has nothing to do with
it. It doesn't know enough about the PDF file format to be able to combine
seperate files into a single file.

How do you know that the OL2000 received 3 emails?

 

[F.H. Muffman]

When I hit the Send/Receive button in OL2000 it showed 1 of 3
emails, etc. but when the box showing this closed there was only 1
new email. We searched both Outlooks and could not find anything
that would change either of them. When I contacted our digital
copier support they told me how to change the copier so that it
would make the documents combine in both Outlooks. I made the
changes and it worked, but we would like to know if there is
something in Outlook in case someone else sends us multi documents.

Nope, nothing in Outlook out of the box would combine documents.
Theoretically, I'm sure you could write code that might do it, but, what if
the documents you were mailed weren't actually related? If you had to
change something on the copier, it isn't Outlooking doing any sort of
combining, it is the copier sending a single attachment rather than seperate
emails.

As for what the send/receive button said, I wouldn't trust it implicitly.
It could have included messages that went into a spam folder, messages that
were acted upon by rules and thus didn't show up in the inbox or it might
have done something odd with the counting.

 

[Guest]

Nope, nothing in Outlook out of the box would combine documents.
Theoretically, I'm sure you could write code that might do it, but, what if
the documents you were mailed weren't actually related? If you had to
change something on the copier, it isn't Outlooking doing any sort of
combining, it is the copier sending a single attachment rather than seperate
emails.

As for what the send/receive button said, I wouldn't trust it implicitly.
It could have included messages that went into a spam folder, messages that
were acted upon by rules and thus didn't show up in the inbox or it might
have done something odd with the counting.
--
f.h.

That could be, but it still seems strange. Thanks for the help.
Bob