Outlook Business Contact Mgr

[Guest]

I am trying to learn how to use Outlook Business Contact Manager (OBCM) and I
have a lot of contact from Outlook in there. My main concern now is that the
"History" window is simply my entire e-mail history! How do you get it to
show just the journal or at least just the new entries for that account?

 

[Guest]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1
Also upgrade your BCM to V2 from
:-http://www.microsoft.com/office/outlook/contactmanager/prodinfo/update.mspx.

 

[Guest]

SSinha, thanks for your response. It sounds like good stuff. I think it
may have been a 'version' issue. I thought I had already done all the
updates. My problem was evidently some kind of an installation issue, which
I finally resolved even though I really don't know how.