Outlook and Word 2003 printing on HP 2600n

[Guest]

OS: Windows XP Pro SP2
Office XP 2003 SP 1 and SP2
HP 2600n Color Laser Jet printer.

Does anyone know of an issue with Outllook 2003? When you try to print an
email in Outlook 2003 (SP2) or (SP1), to an HP 2600n color laser printer, it
will crash. This also happens in Word. But not in Excel.

It gives an error message:

"Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconveniece. If you were in the middle of something, the
information you were working on might be lost. Restart Microsoft Office
Outlook. (blah blah blah blah..)"

I clicked on the "What data does this error report contain?" and got the
following:

"
Error signature

AppName: outlook.exe AppVer: 11.0.6565.0 AppStamp:42cacc7d
ModName: sr32.dll ModVer: 6.1.130.0 ModStamp:41fd8608
fDebug: 0 Offset: 0001b399
"

Base on the error signature, it's telling me the the SR32.DLL is having a
conflict.

HOWEVER, further tests shows that this problem will ONLY occur if you add
the HP 2600n printer from the Active Directory print server.

If you were to add the HP 2600n printer as local using Standard TCP/IP port,
add the drivers manually to the local machine, and print from Outlook 2003
and Word 2003, you're fine.

Has anyone else got this problem?

We don't want to pipe it (using standard tcp/ip port) for every users. We
want to be able to control printer settings from the printer server using
Active Directory.

Ideas?

 

[Guest]

And... I'm sure you'd like an answer without having to drag out your credit
card for HP too. I ran into an issue with HP and networking and it's
obviously an issue with their driver; no matter what I said, they wouldn't
talk to me. I no longer use, nor recommend HP products to my clients... I
suggest everyone else do the same.

 

[Brian Tillman]

OS: Windows XP Pro SP2
Office XP 2003 SP 1 and SP2
HP 2600n Color Laser Jet printer.

Does anyone know of an issue with Outllook 2003? When you try to
print an email in Outlook 2003 (SP2) or (SP1), to an HP 2600n color
laser printer, it will crash. This also happens in Word. But not in
Excel.

Were this happening to me, I'd locate the latest drivers at HP and reinstall
them.
http://h20000.www2.hp.com/bizsuppor...Id=446153&submit.y=9&submit.x=7&lang=en&cc=us