Outlook and Spam Inspector COM add-in

[Michael Taylor]

Today my Spam Inspector software would not operate. Outlook seems to keep
disabling the COM add-in for reasons I can't fathom. I've checked the event
log and can't see anything related.

I went to the Giant Company web site and there's a notice saying they've
been taken over by Microsoft. All the support links are gone! How do I get
support?

When I re-tick the com add-in for Spam Inspector and press ok, nothing
happens. When I check the setting the tick has been removed.

Has anyone else experienced problems like this?

Thanks
Mike

 

[Lanwench [MVP - Exchange]]

Today my Spam Inspector software would not operate. Outlook seems to
keep disabling the COM add-in for reasons I can't fathom. I've
checked the event log and can't see anything related.

I went to the Giant Company web site and there's a notice saying
they've been taken over by Microsoft. All the support links are gone!
How do I get support?

When I re-tick the com add-in for Spam Inspector and press ok, nothing
happens. When I check the setting the tick has been removed.

Has anyone else experienced problems like this?

Thanks
Mike

http://www.microsoft.com/presspass/press/2004/dec04/12-16GIANTPR.asp
Sounds odd that your add-in wouldn't work but I'm not sure why as I don't
use the product.
Might want to look into something else...spambayes works well for me, and
it's free.

 

[Michael Taylor]

"Lanwench [MVP - Exchange]"

http://www.microsoft.com/presspass/press/2004/dec04/12-16GIANTPR.asp
Sounds odd that your add-in wouldn't work but I'm not sure why as I don't
use the product.
Might want to look into something else...spambayes works well for me, and
it's free.

Thanks Lanwench. I'm now trying Spambayes, going well so far. Before I
switched to it, I tried a repair and and uninstall/install of Spam Inspector
but neither would allow me to enable the COM Add-In with Outlook.
I can't help feeling that MS have some how disabled use of the plug-in now
that they own the product, perhaps because they will be bring out their own
version soon, or maybe i'm just paranoid

Thanks for your help,
Mike

 

[Guest]

I have the exact same problem and I think it began after I loaded the Office
SP3. I have searched for hours on the net looking for a solution. I like
Spam Inspector and it's trained already. Does anyone else know of a solution
to this problem?

"Lanwench [MVP - Exchange]"

http://www.microsoft.com/presspass/press/2004/dec04/12-16GIANTPR.asp
Sounds odd that your add-in wouldn't work but I'm not sure why as I don't
use the product.
Might want to look into something else...spambayes works well for me, and
it's free.

Thanks Lanwench. I'm now trying Spambayes, going well so far. Before I
switched to it, I tried a repair and and uninstall/install of Spam Inspector
but neither would allow me to enable the COM Add-In with Outlook.
I can't help feeling that MS have some how disabled use of the plug-in now
that they own the product, perhaps because they will be bring out their own
version soon, or maybe i'm just paranoid

Thanks for your help,
Mike

 

[j s]

I have the exact same problem and I think it began after I loaded the Office
SP3. I have searched for hours on the net looking for a solution. I like
Spam Inspector and it's trained already. Does anyone else know of a solution
to this problem?

"Michael Taylor" wrote:

> "Lanwench [MVP - Exchange]"
> wrote in message
> news:[email protected]...
> > Michael Taylor wrote:
> >> Today my Spam Inspector software would not operate. Outlook seems to
> >> keep disabling the COM add-in for reasons I can't fathom. I've
> >> checked the event log and can't see anything related.
> >>
> >> I went to the Giant Company web site and there's a notice saying
> >> they've been taken over by Microsoft. All the support links are gone!
> >> How do I get support?
> >>
> >> When I re-tick the com add-in for Spam Inspector and press ok, nothing
> >> happens. When I check the setting the tick has been removed.
> >>
> >> Has anyone else experienced problems like this?
> >>
> >> Thanks
> >> Mike
> >
> > http://www.microsoft.com/presspass/press/2004/dec04/12-16GIANTPR.asp
> > Sounds odd that your add-in wouldn't work but I'm not sure why as I don't
> > use the product.
> > Might want to look into something else...spambayes works well for me, and
> > it's free.
> >
> >
>
> Thanks Lanwench. I'm now trying Spambayes, going well so far. Before I
> switched to it, I tried a repair and and uninstall/install of Spam Inspector
> but neither would allow me to enable the COM Add-In with Outlook.
> I can't help feeling that MS have some how disabled use of the plug-in now
> that they own the product, perhaps because they will be bring out their own
> version soon, or maybe i'm just paranoid
>
> Thanks for your help,
> Mike
>
>
>

I managed to get my copy working again after Outlook had disabled it.

Look in Task Manager and you will see several processes running with names that start with "si....." (one was siService.exe and the other - I think - was siSpamFilterEngine.exe). Most likely only one was the problem but I have no idea which one.

I killed these two processes and Outlook then allowed me to enable the Spam Inspector add-in. You should then stop Outlook and reboot before starting it again (to get the expected processes running again).