Outlook (and OE6 to lesser extent) both hang on starting

[Guest]

I am on a desktop with 98SE and happily had OE6 as my original email system
for some years, but have now switched my email account to Outlook 2000 (sort
of on purpose - my laptop uses Outlook), with all the emails from OE6
duplicated into Outlook (and there are quite a lot, although I don't think
sufficient to overload the computer's resources (plenty of memory left).

All worked well for a while, but suddenly Outlook has decided to hang on
starting - I get the central square with Outlook 2000 , but that's it - it
hangs, won't load, the mouse cursor slows right down, and I have to use
ctrl-alt-del to close it. The OE6 has now reacted in sympathy and although it
loads fully, and I can access the archived emails, the moment I try to open
the address book, it also hangs, and ctrl-alt-del gives the 'not responding'
message.

To complete the picture, I use Mailwasher as my spam filter, have Spybot and
Ad- aware installed and up-to-date Norton antivirus. Internet web pages are
accessible at normal speeds, and access to other Windows functions such as
'my documents' etc is also fine.

Any suggestions............. thanks

Pauliner

 

[BillR [MVP]]

I doubt it but since this seems to effect both OE and Outlook see if this
applies:
http://support.microsoft.com/default.aspx?scid=kb;en-us;291650

 

[Guest]

Thanks for this suggestion, but I don't believe it is relevant, since I'm
not using a dial-up adapter, but am on broadband. any further suggestions
welcomed!

Pauliner

 

[BillR [MVP]]

Is DNS enabled in your connection?

Thanks for this suggestion, but I don't believe it is relevant, since I'm
not using a dial-up adapter, but am on broadband. any further suggestions
welcomed!

Pauliner