Outlook 2007 Sending Multiple copies

[Trav]

For soem reason Outllok today started sending, somewhat arbitrarily, multiple
copies of certain email. it does not appear to be tied to whether the email
is addressed locally or not, nor does it seem to replate to attachments. I
have note encountered this problem with Outlook before today (wed, 12/12/070,
but I am wondering if yesterday's patches are the culprit. Anyone else having
this problem?

 

[Brian Tillman]

For soem reason Outllok today started sending, somewhat arbitrarily,
multiple copies of certain email. it does not appear to be tied to
whether the email is addressed locally or not, nor does it seem to
replate to attachments. I have note encountered this problem with
Outlook before today (wed, 12/12/070, but I am wondering if
yesterday's patches are the culprit. Anyone else having this problem?

This often happens if 1) you scan outgoing messages with an antivirus
scanner. Don't, not only does it cause problems, but it's unnecessary and
can never catch anything and 2) your server timeout value is too low.

 

[Trav]

Hi Brian, thanks for responding. I'll look into the AV and see if it's
scanning outgoing (it was never configured to do this, so it would indeed be
surprising if this were the issue), but I have a hunch that it's otherwise
related. As I mentioned in my post, this just started happening this morning,
after using Outlook07 for at least 4 months now. It would be strange for my
antivirus to begin scanning my outgoing messages without any action on my
part, wouldn't it?

Trav

 

[Brian Tillman]

Hi Brian, thanks for responding. I'll look into the AV and see if it's
scanning outgoing (it was never configured to do this, so it would
indeed be surprising if this were the issue), but I have a hunch that
it's otherwise related. As I mentioned in my post, this just started
happening this morning, after using Outlook07 for at least 4 months
now. It would be strange for my antivirus to begin scanning my
outgoing messages without any action on my part, wouldn't it?

Some AV programs have automatic update features and can change their
configurations when an update is received.

 

[Trav]

Thanks Bryan, appreciate your insight. It does appear that my AV was scanning
outbound, so i've disabled for now. Thanks again.

Trav

 

[Brian Tillman]

Thanks Bryan, appreciate your insight. It does appear that my AV was
scanning outbound, so i've disabled for now. Thanks again.

Let me know if disabling it helps.

 

[MarkHays]

We ran into the same problem with Outlook 2007 / 2003 / Express. It
typically occurs with larger file attachments. If the "server timeout" value
in Outlook is set to the default, the 'send' function well enter a repetitive
loop if the process is delayed, e.g. by a slow response from the email
server, a poor wireless connection, a large file attachment, a large distro
list or the time required for an AV scan.

One of our users, for example, sent an email with a 4Mb attachment --
Outlook 2007 delivered 42 copies to the recipient, filling up his email
account. Needless to say, the client wasn't happy. Then 20 "rejected"
copies were returned to her email box -- which also filled up!

The best workaround is to set the 'server timeout' to 5+ minutes if you have
a fast connection -- or more if the connection is slow, e.g. for portables
used by salespeople, with shaky airport WiFi links. To set this, open your
email account, pick "More Options", then the "Advanced" tab.

We have documented this bug with Outlook 2007, 2003 and Express (with
various patch levels, up to the most recent), running primarily on XP. The
version of email server doesn't make any difference, e.g. Exchange, Unix,
ISP, etc.

I hope this is helpful.

Mark Hays

 

[Milly Staples [MVP - Outlook]]

This has nothing to do with server timeouts - it has everything to do with AV that scans incoming/outgoing email. Disable it and things should return to normal. You may need to uninstall and reinstall without the mail scanning option to completely cure the issue.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, MarkHays asked:

| We ran into the same problem with Outlook 2007 / 2003 / Express. It
| typically occurs with larger file attachments. If the "server
| timeout" value in Outlook is set to the default, the 'send' function
| well enter a repetitive loop if the process is delayed, e.g. by a
| slow response from the email server, a poor wireless connection, a
| large file attachment, a large distro list or the time required for
| an AV scan.
|
| One of our users, for example, sent an email with a 4Mb attachment --
| Outlook 2007 delivered 42 copies to the recipient, filling up his
| email account. Needless to say, the client wasn't happy. Then 20
| "rejected" copies were returned to her email box -- which also filled
| up!
|
| The best workaround is to set the 'server timeout' to 5+ minutes if
| you have a fast connection -- or more if the connection is slow, e.g.
| for portables used by salespeople, with shaky airport WiFi links. To
| set this, open your email account, pick "More Options", then the
| "Advanced" tab.
|
| We have documented this bug with Outlook 2007, 2003 and Express (with
| various patch levels, up to the most recent), running primarily on
| XP. The version of email server doesn't make any difference, e.g.
| Exchange, Unix, ISP, etc.
|
| I hope this is helpful.
|
| Mark Hays
|
|
|
|| For soem reason Outllok today started sending, somewhat arbitrarily,
|| multiple copies of certain email. it does not appear to be tied to
|| whether the email is addressed locally or not, nor does it seem to
|| replate to attachments. I have note encountered this problem with
|| Outlook before today (wed, 12/12/070, but I am wondering if
|| yesterday's patches are the culprit. Anyone else having this problem?

 

[Steve S]

How about if this only happens when sending to a dist list? I thought it was
a bad email address, but I even get 3 UNDELIVERABLES from that bad address...?
Didn't happen until we changed POP mail providers, but don't understand
why/if that matters...?