Outlook 2007 selectively downloads pop3 messages

[Mike]

I upgraded from outlook 2003 which worked perfect. Outlook 2007 now will not
download all of my email messages. Webmail shows I have messages and I can
read them on-line. Outlook does a send/receive with no errors and downloads
some messages and leaves others on the server. The ones that it leaves will
not ever get downloaded. Some new messages come and they sometimes get
downloaded. It seems that it may be selective based on sender. All messages
from my sister will not download but it is not limited to my sister. There
does not seem to be any other rule that determines which messages will
download. I tried logging but the log does not show anything unusual. It all
appears successful except it leaves some messages on the server. I
uninstalled and re-installed office already. I will try to reinstall NOD32
antivirus but do not see why this would help.

 

[Hal Hostetler [MVP P/I]]

If you have NOD32 scanning email, it may very well be the culprit; you do
NOT want it, or any other AntiVirus application scanning email, period! In
general ALL local email scanners should be considered incompatible with ALL
emails clients at some level - its entirely in the nature of the beast that
the way they must work will eventually cause problems with email flow, not
an "IF", but a "WHEN". Email scanning belongs on an email server. The
resident, local file system scanner, if kept current, will take care of
anything that might slip through a server based email scanner. Disabling
the email scanning module is seldom sufficient, in most cases, the
application must be uninstalled, then re-installed without the email
scanning module.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mike]

Uninstalling outlook had no effect. Safe mode has no effect. Still leaves the
same messages on the server. Other email programs will download them with the
same pop3 settings. I have 3 POP3 and 2 IMAP accounts. I noticed that in the
server security logs that one IMAP account generates a warning: "DIGEST:
cannot get password for user (e-mail address removed)" and in the server Error log
"Failed POP3 login from xxx.xxx.xxx.xxx" for each POP3 account. I will try to
remove and recreate the accounts manually. They were imported when I
installed Outlook.

 

[Mike]

Re-setting up the accounts had no effect.

Uninstalling outlook had no effect. Safe mode has no effect. Still leaves the
same messages on the server. Other email programs will download them with the
same pop3 settings. I have 3 POP3 and 2 IMAP accounts. I noticed that in the
server security logs that one IMAP account generates a warning: "DIGEST:
cannot get password for user (e-mail address removed)" and in the server Error log
"Failed POP3 login from xxx.xxx.xxx.xxx" for each POP3 account. I will try to
remove and recreate the accounts manually. They were imported when I
installed Outlook.

 

[Hal Hostetler [MVP P/I]]

Ummm, remove NOD32 and re-install it without any form of email scanning. I
would expect uninstalling, reinstalling, or repairing Outlook to have no
effect, if the virus scanner is at fault.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mike]

NOD32 is uninstalled completely... no change.

Ummm, remove NOD32 and re-install it without any form of email scanning. I
would expect uninstalling, reinstalling, or repairing Outlook to have no
effect, if the virus scanner is at fault.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mike]

All Microsoft Updates have been applied... no change

 

[Mike]

I changed the account type of one of the accounts from POP3 to IMAP. The
messages that the POP3 will not download are not visible in the IMAP. Other
folders in IMAP like Sent and Junk E-Mail show messages, so this tells me
that the account is connecting. IMAP has the same problem as POP3. It just
won't see or download the messages in the inbox. Other email programs see
these messages just fine.

Is this a known bug in Outlook? Is there a work around? This seems like a
major problem with the fundamental use of outlook. I will need to go back to
Outlook 2003 if this is not fixed. How do I get my money back if I have to
revert?

 

[Hal Hostetler [MVP P/I]]

It's not a reported issue that I've seen anywhere before; maybe one of the
other Outlook folks have. If this is a retail purchase copy, you should
have a period of Microsoft customer support with it, you might want to take
it up with them, also

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Hal Hostetler [MVP P/I]]

Out of curiosity, are you running Google Desktop Search? Google released a
version a while back that caused a number of email viewing problems with
Outlook.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mike]

Thanks Hal, but no Google.

I have discovered that the account is not logging in with the user name I
specified in account settings. I have several domains with the address
(e-mail address removed). The username must contain the whole domain name. It is
downloading no email on the offending accounts and generates no errors.

So, example:

(e-mail address removed) is the default account and works ok

(e-mail address removed) does not access email and generates no errors but I have
noticed that it accesses (e-mail address removed) (this would explain the duplicate
emails in the inbox) I can tell because I switched it to an IMAP account so I
could see what it is accessing.

(e-mail address removed) also accesses (e-mail address removed). It is logging into the
wrong account.

I know that using a username of just mike will default to (e-mail address removed).
Could these other accounts be testing the default username and mistakenly use
it when it generates no errors even when the whole user name@domain is used?

I am discovering several other problems as well:
- new received emails are duplicated in the inbox
- error when starting outlook: "Business Contact manager could not complete
your last action..." I was getting this error when ever I changed folders but
I figured out that I had to remove the Paypal wizard and the Vonage toolbar.
There is still something left that I have to find.
- Another IMAP account (e-mail address removed) seems to work ok on the client
Outlook side except it leaves an error in the server log every time it
send/receives: "DIGEST: cannot get password for user (e-mail address removed)"
Notice that the domain is incorrect. It is checking the default domain first.
Can I turn this off in outlook? I just want it to check the username I
specify and not try other usernames on its own.

 

[Mike]

http://support.microsoft.com/kb/284404 - January 07
This describes my problem somewhat except I do not get prompted for a
password since my password is the same on all accounts and the password is
correct. There is no resolution listed except to turn off the offending
accounts. NICE

Any idea how I find out if/when this is going to be fixed?
I am a programmer and this seems to be a simple thing to debug and fix. Just
code it to send the whole username as specified in account settings instead
of the truncated username. Why they started truncating usernames in version
2007, I don't know.