Outlook 2007 restarting

[Guest]

Outlook 2007 keeps crashing on its own (if I walk away it will crash) and
when I cycle between messages. This happens every 2-4 minutes.
--
Joel Raper

Event Logs

Event Type: Error
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7001
Date: 5/31/2006
Time: 2:04:18 PM
User: N/A
Computer: JRAPER
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4017.1006, Microsoft Office Version: 12.0.4017.1006. This session lasted
13 seconds with 0 seconds of active time. This session ended with a crash.



Event Type: Warning
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7002
Date: 5/31/2006
Time: 12:42:58 PM
User: N/A
Computer: JRAPER
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4017.1006, Microsoft Office Version: 12.0.4017.1006. This session lasted
122 seconds with 60 seconds of active time. This session ended with a hang.

 

[Sue Mosher [MVP-Outlook]]

Try turning off all add-ins in Tools | Trust Center | Add-ins, at the bottom.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Patrick Schmid]

Do you have Adobe Acrobat Pro 6/7 installed (not the reader)? If yes, go
to add remove programs and uninstall the office and outlook addins for
it.

Patrick Schmid

 

[Guest]

nope just the reader.
--
Joel Raper

Do you have Adobe Acrobat Pro 6/7 installed (not the reader)? If yes, go
to add remove programs and uninstall the office and outlook addins for
it.

Patrick Schmid

 

[Patrick Schmid]

Disable all add-ins via Tools, Trust Center, Add-ins and see if you
still have the same issue.

Patrick Schmid

 

[Guest]

That did not help much.

more info:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 6/1/2006
Time: 7:26:38 AM
User: N/A
Computer: JRAPER
Description:
EventType office12asserttimer, P1 2jzm, P2 12.0.4017.0, P3 5, P4 0, P5 NIL,
P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 61 00 73 00 73 00 65 00 a.s.s.e.
0018: 72 00 74 00 74 00 69 00 r.t.t.i.
0020: 6d 00 65 00 72 00 2c 00 m.e.r.,.
0028: 20 00 32 00 6a 00 7a 00 .2.j.z.
0030: 6d 00 2c 00 20 00 31 00 m.,. .1.
0038: 32 00 2e 00 30 00 2e 00 2...0...
0040: 34 00 30 00 31 00 37 00 4.0.1.7.
0048: 2e 00 30 00 2c 00 20 00 ..0.,. .
0050: 35 00 2c 00 20 00 30 00 5.,. .0.
0058: 2c 00 20 00 4e 00 49 00 ,. .N.I.
0060: 4c 00 2c 00 20 00 4e 00 L.,. .N.
0068: 49 00 4c 00 2c 00 20 00 I.L.,. .
0070: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
0078: 20 00 4e 00 49 00 4c 00 .N.I.L.
0080: 2c 00 20 00 4e 00 49 00 ,. .N.I.
0088: 4c 00 20 00 4e 00 49 00 L. .N.I.
0090: 4c 00 0d 00 0a 00 L.....

 

[Guest]

Ok, Tracked it down to it crashing when recieving new mail messages.

 

[Patrick Schmid]

Any add-ins, virus scanner add-in installed?

Ok, Tracked it down to it crashing when recieving new mail messages.

 

[Guest]

no add ins at all.

I did recreate my outlook profile, but that did not do the trick.

 

[Guest]

Started outlook with /Cleanviews and disabled mcafee email scan. That fixed
the problems.

 

[I Quit WoW]

I had the same issue.

It is confirmed that this problem is fixed with disabling your virus scanner's "e-mail scan" incomming & read. Also I had to disable "rescan on update" so that everyday when it received an update, it didn't try to scan.

I did not have to run outlook in /cleanview

Thanks for the solution! (it was an easy fix)

 

[Jesterpaul]

I have the same issue, and nothing suggested has worked for me.

Windows 7 Ultimate and Outlook 2007 Professional. Connecting to exchange server 2007 via a VPN

Outlook randomly stops working then restarts every few minutes, whether in foreground or simply open in the background.

I have done all of these thins to no avail:

• Followed the above instructions re cleanviews
• Tried safe mode (still happens)
• Uninstalled and removed registry entries (Revo uninstaller) office completely, removed data files and profile, then scan and clean registry again. After all that I reinstalled office from the ground up, and created profile and accounts again from scratch. Outlook went right on with crashing and restarting
• removed all add-ins (no adobe, live add-ins or any others)

No other programs give any trouble, and system works perfectly.

I have another computer that has identical installation and connecting via same VPN, and the issue never occurs with that.

I'm left thinking I will need to erase and reinstall windows and all my applications from scratch.


Has anybody found an answer that I haven't already eliminated here?