Outlook 2007 creating duplicate draft messages

[Swiley]

I have one desktop running Outlook 2007 that when a draft is saved it creates
2 copies in the draft folder. If an automatic draft is created after 3
minutes it is a duplicate of the original message and is not removed from the
Draft folder when the original is sent. This started after a Phone Tech
worked on Forms in Outlook on the Desktop. I have looked everywhere I can
think of. I even ran a "repair" of Office 2007. What am I missing?

 

[Diane Poremsky [MVP]]

what did the phone tech do to forms? What was he trying to fix?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

 

[Swiley]

Thank you for you quick response.

I am not sure what he did because I was not in the room the entire time.

I installed a new Exchange server a couple weeks ago. (Exchange 2003 on
Windows Server 2003) We have Voice Mail into email. After the new Exchange
server the connector for VM needed to be recreated. He did that but the form
to Playback messages in Outlook was not working properly. He used this one
desk to test. The issue turned out to be a registry setting on the VM server.
In the meantime this one desktop now creates duplicates. I created a new
profile. I tried Cached Mode and Not Cached Mode.

what did the phone tech do to forms? What was he trying to fix?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have one desktop running Outlook 2007 that when a draft is saved it
creates
2 copies in the draft folder. If an automatic draft is created after 3
minutes it is a duplicate of the original message and is not removed from
the
Draft folder when the original is sent. This started after a Phone Tech
worked on Forms in Outlook on the Desktop. I have looked everywhere I can
think of. I even ran a "repair" of Office 2007. What am I missing?

 

[Swiley]

Thank you for you quick response.

Unfortunately, I am not sure what he did because I was not in the room the
entire time.

I installed a new Exchange server a couple weeks ago. (Exchange 2003 on
Windows Server 2003) We have Voice Mail into email. After the new Exchange
server the connector for VM needed to be recreated. He did that but the form
to Playback messages in Outlook was not working properly. He used this one
desk to test. The issue turned out to be a registry setting on the VM server.
In the meantime this one desktop now creates duplicates. I created a new
profile. I tried Cached Mode and Not Cached Mode.

what did the phone tech do to forms? What was he trying to fix?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have one desktop running Outlook 2007 that when a draft is saved it
creates
2 copies in the draft folder. If an automatic draft is created after 3
minutes it is a duplicate of the original message and is not removed from
the
Draft folder when the original is sent. This started after a Phone Tech
worked on Forms in Outlook on the Desktop. I have looked everywhere I can
think of. I even ran a "repair" of Office 2007. What am I missing?

 

[Diane Poremsky [MVP]]

It may be something screwy with the windows profile - do you get 2 drafts in
any account opened on this desktop? Do you gets dups in this mailbox if you
open it from other computers?

How long ago did he work on this computer? Will system restore take you back
before this?


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Thank you for you quick response.

I am not sure what he did because I was not in the room the entire time.

I installed a new Exchange server a couple weeks ago. (Exchange 2003 on
Windows Server 2003) We have Voice Mail into email. After the new Exchange
server the connector for VM needed to be recreated. He did that but the
form
to Playback messages in Outlook was not working properly. He used this one
desk to test. The issue turned out to be a registry setting on the VM
server.
In the meantime this one desktop now creates duplicates. I created a new
profile. I tried Cached Mode and Not Cached Mode.

what did the phone tech do to forms? What was he trying to fix?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have one desktop running Outlook 2007 that when a draft is saved it
creates
2 copies in the draft folder. If an automatic draft is created after 3
minutes it is a duplicate of the original message and is not removed
from
the
Draft folder when the original is sent. This started after a Phone Tech
worked on Forms in Outlook on the Desktop. I have looked everywhere I
can
think of. I even ran a "repair" of Office 2007. What am I missing?

 

[Swiley]

It is definately a desktop issue. Logged in as Admin and have the same issue
with the Admin mailbox. Only on this one desktop, the users mailbox is fine
in Terminal Services. I did a system restore back to before the tech worked

It may be something screwy with the windows profile - do you get 2 drafts in
any account opened on this desktop? Do you gets dups in this mailbox if you
open it from other computers?

How long ago did he work on this computer? Will system restore take you back
before this?


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Thank you for you quick response.

I am not sure what he did because I was not in the room the entire time.

I installed a new Exchange server a couple weeks ago. (Exchange 2003 on
Windows Server 2003) We have Voice Mail into email. After the new Exchange
server the connector for VM needed to be recreated. He did that but the
form
to Playback messages in Outlook was not working properly. He used this one
desk to test. The issue turned out to be a registry setting on the VM
server.
In the meantime this one desktop now creates duplicates. I created a new
profile. I tried Cached Mode and Not Cached Mode.

what did the phone tech do to forms? What was he trying to fix?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have one desktop running Outlook 2007 that when a draft is saved it
creates
2 copies in the draft folder. If an automatic draft is created after 3
minutes it is a duplicate of the original message and is not removed
from
the
Draft folder when the original is sent. This started after a Phone Tech
worked on Forms in Outlook on the Desktop. I have looked everywhere I
can
think of. I even ran a "repair" of Office 2007. What am I missing?