Outlook 2007 Can't find older emails

[Tim Mulholland]

Two of my coworkers were bashing Outlook today because the instant search
wasn't finding some of their older emails.
It seems to be emails that are older than about 90 days it can't find them.
The pst files that contain them are definitely open in outlook and the
indexing service said it was complete.

On my box, same setup - outlook 2007 and windows xp - i'm getting the
results i expect. its finding emails from several years back.

Any thoughts? are there any "only index emails younger than X days" settings
or anything like that?

Thanks in advance!

 

[Diane Poremsky]

are they using multiple psts or mailboxes? If so, did they index all the
psts?

If only one pst or mailbox they may need to let it finish indexing or redo
the index