Outlook 2007 - Can't empty Deleted Items -Messaging Interface Unknown Error

[Karl Laun]

Outlook has been giving me fits lately. The most recent manifestation is the
message "The messaging interface has returned an unknown error. If the
problem persists, restart Outlook". when I try to empty the deleted items
folder. (Naturally, restarting Outlook has no effect, otherwise I wouldn't
be seeking help here.)

I was able to delete a few messages holding down the shift key, but the
majority of them refuse to go.

I also have difficulty sending e-mails to multiple recipients (messages hang
in the outbox and can't be deleted) I occasionaly get the "folder is full"
message. I am using the OL2007 format.

Where to start?

Karl

 

[Roady [MVP]]

Size of pst-file?
What mail account type are you using?
Tried running scanpst.exe already to check your pst-file for errors?

 

[Karl Laun]

Size of pst-file? 345mb

What mail account type are you using?

POP 3 mail account (3 of them from my local ISP)

Tried running scanpst.exe already to check your pst-file for errors?

scanpst fails just after completing phase 4 of 8 and reports:
"An unexpected error prevented access to this file. Use a disk error
checking program to check the disk, and then try using
Microsoft Office Outlook 2007 Inbox Repair Tool again."

I have run chkdisk several times, no errors found. Still can get the repair
utility to finish.

These problems just seemed to start recently (December), OL 2007 has been
relatively trouble-free for over a year.


Thanks for responding.
Dell 8400 /1gb
Vista Ultimate

 

[Roady [MVP]]

Can you successfully copy the pst-file to another location?
If so, connect to it via File-> Open-> Outlook Data File...
Then see if you can delete the items now.

 

[Karl Laun]

Successfully copied Outlook.pst to a new folder. Opened it in Outlook
(producing a duplicate set of folders in the folder view)
I still can not delete anything from either file. Same message, (unknown
error)

 

[Karl Laun]

Additional Info:

Ran Office Diagnostics from the Help menu. It reports all is well.
Ran "Repair" for Office 2007 from the Programs control panel. It announced
it had completed successfully
Disable all the COM Add-Ins via the Trust Center, no difference.
Disabled the Office support option in Kaspersky AV 7
Also tried totally suspending Kaspersky

Here's the log from the fail scanpst.

Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

??BBT entry (F7528) has different refcount in RBT (4 vs 2)
??BBT entry (F8390) has different refcount in RBT (4 vs 2)
??BBT entry (F875C) has different refcount in RBT (4 vs 2)
??BBT entry (174C414) has different refcount in RBT (65535 vs 23558)
??Couldn't find BBT entry in the RBT (1F56108)
??Couldn't find BBT entry in the RBT (1F564CC)
??BBT entry (1F564E8) has different refcount in RBT (4 vs 2)
??Couldn't find BBT entry in the RBT (1F564EC)
??Couldn't find BBT entry in the RBT (1F564F2)
??Couldn't find BBT entry in the RBT (1F56C38)
??BBT entry (1F56C54) has different refcount in RBT (3 vs 2)
??Couldn't find BBT entry in the RBT (1F56C58)
??Couldn't find BBT entry in the RBT (1F56C5E)

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Validiating column set of the GUST

!!Row matrix (nidTC=730, hnidRM=3F) bad row count (cRow=5578,
cRowBTH=5584)

 

[Roady [MVP]]

Is that report from scanpst.exe on the copied pst-file?
If you create a new pst-file via File-> New-> Outlook Data File... can you
then copy all your items to the new one?

 

[Karl Laun]

Yes, although if I run scanpst on the actual data file, I get the same
results. It never will complete.

I've been doing an interim workaround by moving the items from Deleted Items
into a newly-created folder, then deleting THAT folder. No problem with
that.
For a while I could delete 2 or 3 single items, then I got the error. Today,
it's all working like it's supposed to.
Case closed .....on that issue...for now.

 

[Don Ellis]

I'm experiencing the exact same issue with Outlook 2007. Strangely, I was able to manually delete all files in the deleted items folder up to a specific date. At that point, I get the error "The messaging interface has returned an unknown error..." every time I try to delete a message

 

[Roady [MVP]]

Scan your pst-file(s) for errors and try again;
See http://www.msoutlook.info/question/77

 

[Robert Hibbs]

Did you find a solution to the problem. I've suddenly started having the same problem. Please let me know you if found a solution. Thanks

 

[Pat Willener]

Yes, we found the solution. (I hope you are better at telepathy than we
are!)

 

[N. Miller]

Did you find a solution to the problem.

What problem? You failed to quote the post you are replying to, and my news
client is warning me that no such article as identified in your References:
header line exists on the server:

| References: <#[email protected]>

Ah. A visit to Google Groups, and a lookup of that article tells me...

It is ***NINE MONTHS OLD***!!!

For the sake of anybody who might be able to help you, what you failed to
include was this:

Now that people have an idea about what your problem is...

And count yourself lucky I didn't feel terribly lazy, tonight. I might just
have passed your problem over, for lack of a proper quote, or problem
statement. And don't whine about my not offering anything constructive. You
*should* take this as a constructive lesson in properly asking for
assistance.

 

[Gordon]

What problem? You failed to quote the post you are replying to, and my
news
client is warning me that no such article as identified in your
References:
header line exists on the server:

This is our old friend EggheadCafe........