Outlook 2007 and reading Prinate messgaes from Delagates

[AP]

Hi All

Have a bit of a strange problem.
We ahve a user with Office 2007 running Outlook with several other user
mailboxes setup in his outlook.
He is able to view the inbox fine, appart from any emails marked as Private.
On the user's outlook account I made sure the tick box for'Delagate can see
my private items' is ticked.
Sending a test email marked as private we still can not see the private
message in Outlook 2007.
I am missing something obvious?

 

[Markus Mohmeyer]

...

Hi All

Have a bit of a strange problem.
We ahve a user with Office 2007 running Outlook with several other user
mailboxes setup in his outlook.
He is able to view the inbox fine, appart from any emails marked as
Private.
On the user's outlook account I made sure the tick box for'Delagate can
see my private items' is ticked.
Sending a test email marked as private we still can not see the private
message in Outlook 2007.
I am missing something obvious?

Hello "AP" (what about your realname?),

is the managers outlook version and the delegates outlook version the same ?
And do they have the same patch level?
Microsoft recommend to use the same version for delegations. May be the
following knowledge base article helps:
http://support.microsoft.com/?id=829217
blog article (english translation):
http://tinyurl.com/2pgywy

best regards from Germany,

 

[AP]

Thanks for you for your response.
Outlook version are totaly different, the manage is on Outllok 2007 and the
user on Outlook XP 2002.
I will carry any patch updates missing on both outlooks see if it resolves
the issue.

 

[AP]

Updated Office 2007 on the manager's pc and Office XP 2002 ont he users pc,
but email marked as private still dont show on the outlook account which has
delegate rights to the users mailbox.
Stump at what else i can do.
Any able to help on a way forward?
Thanks

 

[Diane Poremsky]

Does the delegate have permission to see the private items? (Look on the
delegate tab in tools, options)

 

[AP]

Yes taht option is ticked.

Does the delegate have permission to see the private items? (Look on the
delegate tab in tools, options)