Outlook 2003 signature on replies

[dp]

When a co-worker sends a new e-mail her signature appears fine but when she
replies to an e-mail her signature appears in a pale yellow font and double
spaced. We did find an answer in earlier posts to the double spacing by
using shift-enter (not just enter) but the font color remains an issue. No
setting we have looked at shows anything but a black font.

Where can we look to see where this font color is coming from?
Thanks for your time

 

[Peter Foldes]

You can change the color in OL\Tools\Options\Mail Format\Fonts and Signatures

 

[dp]

I went into every place in Mail Formats|signature and they all are set for
black. It only happens with replies so somewhere there is something that is
changing the color - it is so pale you can hardly see it. Right now she
selects it in the e-mail itself and changes the color. We must have checked
something else wrong.

 

[Peter Foldes]

Did you also check in Signatures

 

[dp]

Yes.

To recap under the Mail format tab
Message Format
Compose in HTML
(check mark) Use MSWord to edit e-mail
Stationery & Fonts
Stationery NONE
Fonts: When composing - Arial, Color Black
When responding - Arial, Color Black
When composing Plain text - Arial, Color Black
Stationary fonts
(check mark) Always use my fonts
Signatures
Select Signature Acct - MS Exchange Serv
for new
for replies
Then reviewed entire signature/font and looks fine

Thanks for your time.

 

[dp]

I also looked under
C: doc & sett, user, appl data, MS, Signatures
and there are three files
"name" in HTML
"name" in RTF
"name" in TXT
and all look ok there too