Outlook 2003, Password problems to an Imap Exchange server

[Damien Vince]

After upgrading from Outlook XP to Outlook 2003, I have
found a problem. My passwords don't work for my IMAP
accounts.

I have an Exchange Server 2000 that I am connected to.
I also have an IMAP server that I connect to using the
same profile, the IMAP server is an Exchange 2000 server
as well.
When I enter my password it just continues to ask for it.
I have checked the event log on the Exchange server and
found the following EVENT ID: 13003.
Logon attempt from 24.XXX.XXX.XXX to dvince has failed:
HrLookupCredentials() call failed with error Logon
failure: unknown user name or bad password..

Any help would be greatly appreciated.

I have found a work around solution, if I enable Secure
Password Authentication, it works fine. Problem is, I
have to enter my password and domain every time Outlook
2003 opens.

Thanks
Damien

 

[neo [mvp outlook]]

Try changing your userid to the domain\userid style. (using just userid
means that it will look to the exhange servers local account database and
not the domain.)

 

[Damien Vince]

Changing the userid to domain\userid style did not solve
the problem.

After doing this, the same Event ID came up:
Logon attempt from 24.XXX.XXX.XXX to domain/dvince has
failed: HrLookupCredentials() call failed with error
Logon failure: unknown user name or bad password..

Any other suggestions?

I have recreated the Email accounts and that didn't solve
it. I have a full install of Office 2003.

Thanks.
Damien

-----Original Message-----
Try changing your userid to the domain\userid style. (using just userid
means that it will look to the exhange servers local account database and
not the domain.)
--
Neo [MVP Outlook]
Due to the Swen virus, all e-mails sent to this account will be deleted
w/out reading.

After upgrading from Outlook XP to Outlook 2003, I have
found a problem. My passwords don't work for my IMAP
accounts.

I have an Exchange Server 2000 that I am connected to.
I also have an IMAP server that I connect to using the
same profile, the IMAP server is an Exchange 2000 server
as well.
When I enter my password it just continues to ask for it.
I have checked the event log on the Exchange server and
found the following EVENT ID: 13003.
Logon attempt from 24.XXX.XXX.XXX to dvince has failed:
HrLookupCredentials() call failed with error Logon
failure: unknown user name or bad password..

Any help would be greatly appreciated.

I have found a work around solution, if I enable Secure
Password Authentication, it works fine. Problem is, I
have to enter my password and domain every time Outlook
2003 opens.

Thanks
Damien

.

 

[neo [mvp outlook]]

How are you logging onto this desktop? (domain or local credentials? if
domain, is the domain\userid the primary mailbox holder? the reason that i
ask is that i remember a bug i found for pop3 access that when logging onto
the machine with one domain id [say jsmith] and trying to get another
mailbox [hjones] would always fail. was told that the bug isn't with
outlook, but another library that belongs to the operating system team.)

If you could enable transport protocol logging (under tools | options |
other | advanced options i believe), it might give a clue.

/Neo

PS - you also might want to try domain\userid\exchange_alias for the userid
field.

Changing the userid to domain\userid style did not solve
the problem.

After doing this, the same Event ID came up:
Logon attempt from 24.XXX.XXX.XXX to domain/dvince has
failed: HrLookupCredentials() call failed with error
Logon failure: unknown user name or bad password..

Any other suggestions?

I have recreated the Email accounts and that didn't solve
it. I have a full install of Office 2003.

Thanks.
Damien

-----Original Message-----
Try changing your userid to the domain\userid style. (using just userid
means that it will look to the exhange servers local account database and
not the domain.)
--
Neo [MVP Outlook]
Due to the Swen virus, all e-mails sent to this account will be deleted
w/out reading.

After upgrading from Outlook XP to Outlook 2003, I have
found a problem. My passwords don't work for my IMAP
accounts.

I have an Exchange Server 2000 that I am connected to.
I also have an IMAP server that I connect to using the
same profile, the IMAP server is an Exchange 2000 server
as well.
When I enter my password it just continues to ask for it.
I have checked the event log on the Exchange server and
found the following EVENT ID: 13003.
Logon attempt from 24.XXX.XXX.XXX to dvince has failed:
HrLookupCredentials() call failed with error Logon
failure: unknown user name or bad password..

Any help would be greatly appreciated.

I have found a work around solution, if I enable Secure
Password Authentication, it works fine. Problem is, I
have to enter my password and domain every time Outlook
2003 opens.

Thanks
Damien

.

 

[Damien Vince]

I have enabled the logging option.

The computer I use to check the IMAP is an XP
Professional connected to a SBS 2000 server. The username
I use is different then the one I am connecting to on one
Imap server, but the same as the second IMAP.

So in testing your idea, I changed my passwords for both
accounts that have the same username to be the same...
and low and behold, that account works fine.

So do you know if there is a fix for this? I stay pretty
current on all Windows updates.

Thanks for your insight to this. My question is though,
why does it affect Office 2003 and not Office XP,2000, or
98?

Damien

-----Original Message-----
How are you logging onto this desktop? (domain or local credentials? if
domain, is the domain\userid the primary mailbox holder? the reason that i
ask is that i remember a bug i found for pop3 access that when logging onto
the machine with one domain id [say jsmith] and trying to get another
mailbox [hjones] would always fail. was told that the bug isn't with
outlook, but another library that belongs to the operating system team.)

If you could enable transport protocol logging (under tools | options |
other | advanced options i believe), it might give a clue.

/Neo

PS - you also might want to try

domain\userid\exchange_alias for the userid