Outlook 2003 inactivity fix for backup?

[Doug Baker]

Hello. We're using TSM (Tivoli Storage Manager) to run backups of our
desktops. For folks that leave their Outlook 2003 running, this presents a
problem, as it won't backup an open file.

I figure I have a couple of options:

1. Force TSM to backup open files. Will this lead to a corrupt PST file,
incapable of restoring properly?
2. I know there was a registry key to unlock the PST file after a certain
amount of inactvity. Is there something appropritate for Outlook 2003?

Any insight would be great. Thanks!

Doug

 

[Brian Tillman]

Hello. We're using TSM (Tivoli Storage Manager) to run backups of our
desktops. For folks that leave their Outlook 2003 running, this
presents a problem, as it won't backup an open file.

I don't know of any backup program that will reliably copy open files.

I figure I have a couple of options:

1. Force TSM to backup open files. Will this lead to a corrupt PST
file, incapable of restoring properly?

Assuredly. And you probably won't notice it until you try to restore and by
then, it's too late.

2. I know there was a registry key to unlock the PST file after a
certain amount of inactvity. Is there something appropritate for
Outlook 2003?

You're trying to solve a human behavioral issue with technology. The
simpler approach is to educate the Outlook users. Tell them, "If you don't
shut Outlook down when you leave, we cannot make backups and you run the
risk of not being able to recover your mail if a problem occurs. If you're
willing to accept this risk, fine, but remember what we said. It's your
choice, not ours." These people will need to get hurt only once for them
you realize you're serious.