Outlook 2003 hangs when downloading POP3 messages

[Colin Dawson]

Hi all

I'm having a problem with my Outlook 2003, I can also re-create the exact
same problem with Outlook Express 6. But my ISP won't accept responsibility
for the problem (apparently it works for them - how many times have you
heard that hey).

For the last three days, I've had a problem that when I perform a
Send/Recieve outlook starts downloading messages, then will stop when
downloading one of them. At this point nothing will happen until I cancel
the download. The only message that I can see is "Downloading message <n>
of <n> (<x>Kb of <x>Kb)".

In order to get my e-mail, I've got to log into the e-mail accout via a web
browser (Which I hate doing), then manually remove the e-mail that's causing
the problem. At this point I'm able to download all the e-mails again.

I'm currently using Windows XP Home with SP2 installed, and Outlook 2003
fully patched.


Does anyone have any idea of how I can sort this problem out?

Regards

Colin Dawson
www.cjdawson.com

 

[neo [mvp outlook]]

Do you have an internet security product installed that can scan pop3 email
as it downloaded? (e.g. antispam, antivirus, personal firewall, .etc) The
reason that I ask is that we have seen a rash of this issue the last few
months and it always ties back to one of the examples which requires
disabling the feature.

 

[Colin Dawson]

Hi all.


I'm playing about with the McAfee programs installed on my machine, it would
appear that the McAfee Privacy service is causing the interference, which is
strange as it shouldn't be doing anything!

I'm going to talk to McAfee support about this and see if they can come up
with a solution.

Regards

Colin Dawson
www.cjdawson.com

 

[Colin Dawson]

After a 3 hour session to McAfee, they've escalated this problem. I should
be getting contacted by McAfee support soon as they don't know how to solve
the problem, at the moment.

A temporary workaround is to disable the privacy service only, download the
e-mail the re-enable it. Hopefully, McAfee will be able to create a fix
for the problem.

Regards

Colin Dawson
www.cjdawson.com