Outlook 2003 goes into Offline mode and stays there

[Guest]

I have recently migrated users to a new 03 exchange box. Also not that the
machines are in the old domain still as part of the migration process. I
have only migrated mailboxes. The users are experiencing the Offline mode
syndrome several times a day. Outlook will take itself offline and leave
itself there. I am using cached mode on the mailboxes to cut down on
traffic. I have also distributed instructions on how to put Outlook back
online to the users to quell tempers. But this is a problem I want to fix
not duct tape. Any input will be helpful. Thank you in advance.

 

[Guest]

Try setting your send/receive polling settings to 10 minutes and see if there
is any difference.

To Do this:
on the outlook tool bar click tools ~> send/receive ~> send/receive settings
~> define send/receive groups.

Next to Schedule and automatic send/receive every 5 Minutes change the 5 to
a 10.

Hope this helps!

 

[Russ Valentine [MVP-Outlook]]

Creating a longer polling interval will only help with Internet Mail
accounts, not Exchange. This is likely an Exchange issue that needs to be
taken up in an Exchange group.

 

[JDBCN]

Make sure that Office Communicator isn't running when doing this.

1. End process: communicator.exe
2. In Outlook: File - Untick Work Offline
3. Restart Outlook

Done!