Outlook 2003 GAL only lists on Lastname when checkname feature use

[Guest]

I have a person who has noticed a difference between Outlook 2003 and Outlook
2000 handling of autoresolution in email addresses when creating new emails.

Under Outlook 2000, in the TO: field of a new message the ALT+K feature will
check the Global Address List (GAL) and list contacts based on Lastname and
Firstname. Example - I type in 'adam' and the contacts returned will list the
'adam*' lastnames and contacts with a firstname of 'adam'.

In Outlook 2003, the same setup will only return contacts based on Lastname.
You can get the Firstname listing by clicking on the TO: button of the new
email message, click the ADVANCED tab, click FIND and put in the firstname
field the name you are after. The search results will then return the
matching contacts - if any.

My question is this - Can Outlook 2003 be setup to return contacts from a
GAL that matches search crtieria based on both Lastname and Firstname fields
instead of looking only on the Lastname field?

 

[Brian Tillman]

Under Outlook 2000, in the TO: field of a new message the ALT+K
feature will check the Global Address List (GAL) and list contacts
based on Lastname and Firstname. Example - I type in 'adam' and the
contacts returned will list the 'adam*' lastnames and contacts with a
firstname of 'adam'.

In Outlook 2003, the same setup will only return contacts based on
Lastname. You can get the Firstname listing by clicking on the TO:
button of the new email message, click the ADVANCED tab, click FIND
and put in the firstname field the name you are after. The search
results will then return the matching contacts - if any.

When I tried it with "carl", "paul", and "jim", CTRL-K (not ALT-K) returned
names containing those strings in any position. For example, "jim" returned
both "Doe, Jim" and "Jimenez, Juan". However, "adam" behaved for me the
same way it did for you. I know we have people here whose first name
contains "adam". I haven't been able to figure out why some work and some
don't.

 

[Guest]

Hello Brian,

I did some more testing and it would seem to be that having Cached Exchange
mode enabled is the cause of my problems with the GAL checking.

We do not update the GAL in cached exchanged mode to the user's contacts at
all. When Outlook 2003 uses cached exchange mode, it will only search on
lastname. Uncheck the cached exchange mode, and you get the GAL comming up
with contacts matching the criteria in lastname and firstname.

Just have to make the users aware of the cached exchange mode quirks and
tell them the tradeoffs of using it - definately outweigh the use of
searching the GAL !!

 

[Brian Tillman]

I did some more testing and it would seem to be that having Cached
Exchange mode enabled is the cause of my problems with the GAL
checking.

Interesting. I am using Cached Exchange Mode when I see the quirks I do.

 

[Guest]

http://support.microsoft.com/default.aspx?scid=kb;en-us;831124

I think this link explains my problem. I will check it at work when take
off Cached mode for the pilot user. He is quite a handful to deal with and
thinks he can tell us how to make it work...we have our troubled friends
everywhere !!

 

[Brian Tillman]

http://support.microsoft.com/default.aspx?scid=kb;en-us;831124

I think this link explains my problem.

Sounds like it, but my question then becomes what Outlook will do in offline
mode.