Outlook 2003 - Empty Address book

[Casey]

I've looked through some previous forums trying to find the exact answer I
need, but keep seeing it with other versions of Outlook so that the commands
to correct the problem are out of sync.

Using Outlook 2003, the contacts are available from the main screen. I have
already accessed the properties of the contact list and requested it be shown
as an address book, but am being told that the file has "been
moved/deleted/no permission". Email is a vital part of our business and
we're in a bit of a jam until we get this fixed - any suggestions?

 

[Russ Valentine [MVP-Outlook]]

Answered daily here. It is not unusual for the Outlook Address Book to “lose
track†of the connection to its Contacts Folder when you move or import your
PST or update your Outlook version or operating system. Use the following
steps to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile, close
Outlook, and then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Casey]

Thanks so much. We're up and running!

Answered daily here. It is not unusual for the Outlook Address Book to “lose
track†of the connection to its Contacts Folder when you move or import your
PST or update your Outlook version or operating system. Use the following
steps to reset the connection. Note that in some instances you may actually
have to remove the Outlook Address Book completely from your Profile, close
Outlook, and then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]

I've looked through some previous forums trying to find the exact answer I
need, but keep seeing it with other versions of Outlook so that the
commands
to correct the problem are out of sync.

Using Outlook 2003, the contacts are available from the main screen. I
have
already accessed the properties of the contact list and requested it be
shown
as an address book, but am being told that the file has "been
moved/deleted/no permission". Email is a vital part of our business and
we're in a bit of a jam until we get this fixed - any suggestions?