Russ Valentine said:It is difficult to determine why automatic polling is failing when you do
not post your mail account type or connection types. If automatic polling
once worked and now fails, you also need to examine what changes were made
to your setup before automatic polling stopped working.
In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval (like yours). Many
users set their polling interval to 1 minute thinking they will be
downloading mail continuously as it arrives. Such settings are not
recommended. They put an unnecessary strain on mail servers and can create
conflicting polling requests that can damage your Send/Receive Group or
even your account settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work
Offline (this option is immediately above the Exit command in the File
menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented
here: http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
Tom said:outlook 2003
checked settings for
include all groups when send/receive
check every 2 minutes
check on exit
it will check on exit and when I manually press send/receive
but not on outlook start up
Tom said:Thank you,
I re-created the account and that did the job. Thanks for your time!!!
Russ Valentine said:It is difficult to determine why automatic polling is failing when you do
not post your mail account type or connection types. If automatic polling
once worked and now fails, you also need to examine what changes were
made to your setup before automatic polling stopped working.
In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval (like yours). Many
users set their polling interval to 1 minute thinking they will be
downloading mail continuously as it arrives. Such settings are not
recommended. They put an unnecessary strain on mail servers and can
create conflicting polling requests that can damage your Send/Receive
Group or even your account settings. 10 minutes is the recommended
minimum.
2. While exiting Outlook, you inadvertently set your profile to Work
Offline (this option is immediately above the Exit command in the File
menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented
here: http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account
from scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
Tom said:outlook 2003
checked settings for
include all groups when send/receive
check every 2 minutes
check on exit
it will check on exit and when I manually press send/receive
but not on outlook start up
Russ Valentine said:I'd also increase your polling interval to 10 minutes or more to prevent
future problems.
--
Russ Valentine
[MVP-Outlook]
Tom said:Thank you,
I re-created the account and that did the job. Thanks for your time!!!
Russ Valentine said:It is difficult to determine why automatic polling is failing when you
do not post your mail account type or connection types. If automatic
polling once worked and now fails, you also need to examine what changes
were made to your setup before automatic polling stopped working.
In general, here are the reasons automatic polling might fail in
Outlook:
1. You have created an unrealistic polling interval (like yours). Many
users set their polling interval to 1 minute thinking they will be
downloading mail continuously as it arrives. Such settings are not
recommended. They put an unnecessary strain on mail servers and can
create conflicting polling requests that can damage your Send/Receive
Group or even your account settings. 10 minutes is the recommended
minimum.
2. While exiting Outlook, you inadvertently set your profile to Work
Offline (this option is immediately above the Exit command in the File
menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented
here: http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account
from scratch.
6. Firewall software is blocking your transmission. Disable your
Firewall temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
outlook 2003
checked settings for
include all groups when send/receive
check every 2 minutes
check on exit
it will check on exit and when I manually press send/receive
but not on outlook start up
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