Outlook 2003 Distribution Group

[Guest]

We have a person here that is using Office 2003. To me this situation is
very confusing so I will try to explain the best way possible.
1. He sent an email with a distribution list that he created, within that
distribution list, there was another distribution list along with other
emails addresses.
(Before moving along, is that possible in 2003 - I don't have 2003 - to
send an email to a distribution list with another distribution list within
it). If so,...
2. When he sent the email it did several different things, the first, it
did not send the email to anyone within the second or sub distribution list,
you could see it in the email that everyone received though. It had the name
of the second distribution list in the middle of all the other emails, but it
also had next to it @mail.our company.com and then continued through the
other emails. Everyone else received the email fine.
3. In his sent items, it doesn't have his name in the From column - it is
blank. When he opened it from sent, it had a different address (another
address he uses in Outlook); however, everyone that received the email say
the email address it should have come from (not the one that was displayed in
his sent items).

Can anyone help us with this problem? I don't even know where to start
looking. We are currently testing with XP.

Thanks in advance

 

[Sue Mosher [MVP-Outlook]]

Yes, it is impossible to embed a DL in another DL. What isn't clear from your description, though, is whether the embedded DL was also a personal DL that the user created or whether it was a company DL from your Global Address List. If it was the latter, then that might at least partially explain the behavior you described in #2.

In #3 below, I think you left something out of the last sentence. What did everyone who received the message say?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

This is a DL that he created for both.

On #3, I just meant that the email that everyone received did show that it
was sent from the correct email address, however in the sent items it did
not.

I did forget to mention that he is set up on Exchange and also with an
internet account. We know this isn't the best way to do it, but he is COO
and insists upon it. Which may explain problems, but I still have to have an
answer why.

 

[Sue Mosher [MVP-Outlook]]

I don't know why Sent Items would show something else, but if recipients are seeing the right account, I wouldn't worry about it too much.

The only explanation I can think of for the DL behavior is that (a) there is a DL or user in the GAL with the same name as the personal DL and (b) the COO has Outlook set up to resolve names using the GAL before it checks the mailbox Contacts folder.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Your second option might be it. It isn't named the same as anything we
already have in our GAL, but I found out, that portion never even made it to
the mail server, so maybe it was because it checked the GAL first. Where can
I find that option to see if that is how he is set up?

Thanks!

 

[Guest]

Nevermind, I think we have it. He changed the name of the DL and just NOW
told us that. Thanks for your help!

 

[Sue Mosher [MVP-Outlook]]

Tools | Address Book, Tools | Options in case you need to check in the future.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers