Outlook 2003 Crashes @Send/Receive (outex.dll)

[Kriech]

Hi, i've got the problem that Outlook 2k3 crashes suddenly during
receiving and sending mails from an exchange server.
Outlook says that it encountered an error and wants me to send a
report to MS.

EventViewer shows the entry that the error occurred in outex.dll.
this *.dll is responsible for the "Out Of Office" Add-In.

i've got every ServicePack installed (1,2,3)
i need to keep the old *.pst and archive folder

What i've done:

- tried the repair function of office - useless

- tried reinstalling, seemed to work. installed the service packs ->
crashed again (same Log entry)

now the user is just working with the standard office installation. if
i get the chance to work on the machine again,
i'll try some of the following steps of
http://support.microsoft.com/?scid=kb;en-us;291614&x=16&y=10

if someone have had the same problem and solved it, it would be great
to here his/her solution.

kind regards, kriech

 

[DL]

Did you mean this article?
http://support.microsoft.com/default.aspx?scid=kb;EN-US;823472

 

[Kriech]

Hi,
sorry DL but that isn't the problem i mean. I don't start anything
because i aint have the time too.
Also i'm even not getting get a normal error message like:
-! "The command is not available. See the program documentation about
how to use this extension." !-
My outlook just crashes and gives me the possibility to send an error
report.

bye

 

[Manuel]

Hello again...
After all i think i'll reinstall the whole computer as i've got no time
for messing around with something like this -- if no one will give me a
hint in the next 2 weeks.

But thanks to DL