Outlook 2003 constantly asking for change password

[Mac]

Hi,

I have this problem here. We have Exchange 2003 and Windows XP as the
environment. Office 2003 is the client that we are using.

The problem:

When this computer is another domain than the exchange server the
Outlook constantly is asking this user to change his password. It says
that your account is expired. This account is not expired and is not
logged out or something like that. Even if the user changes the
password, this happens again. There is forest trust between these
domains both ways.

Can anyone please help me on this problem.

Tia,

Mac

 

[Diane Poremsky [MVP]]

are they connecting through a firewall? is only one computer affected? are
you using cache mode?

 

[Mac]

Hi thanks for your post. Yes they ara connecting through firewall and I
think they are using Cached mode. Should they try to take the Cached
mode off? FIrewall should not be blocking any traffic. All worked fine
before upgrading to Outlook 2003

 

[Mac]

Sorry forgot to mention, that there are several computers having this
problem.

 

[Diane Poremsky [MVP]]

Try one without cached mode to see what happens. If you upgraded and used
the same profiles, try a new profile on one machine also and see if that
fixes it - especially if you upgraded from 2000.

 

[Mac]

Thank you Diane for trying to help me with this problem. I really
appreciate your help.

The install of Office 2003 was brand new. The whole computer was
reinstalled and therefore the term "upgraded" was slightly misleading
here. Sorry

So the install is fresh. I today tried to take the Exchange Cached mode
off in vain. Now this user cannot start the Outlook at all. When it
starts to ask the password change and user clicks the cancel, outlook
closes. User cannot change the password from this dialog.

I'm frustrated with this problem,

 

[Mac]

Hi all. I just now figured out what caused this problem. I created a
new windows profile for this user and the problem disappeared after
this.

So if you are having this kind of problem, try to make a new profile.

Hope this is usefull for someone else who is suffering this problem

 

[William Lefkovics [MVP]]

In almost 10 years of working with Outlook (and Exchange) it is amazing how
many things are solved by profile recreation.

Thanks for posting your resolution.