Outlook 2002 won't cleanly shut down

[Gerry Voras]

I have a problem with Outlook 2002 not shutting down properly. It happens
only about 50% of the time, so I haven't been able to completely diagnose
it.

Recently upgraded from 2000, which worked fine. Now, when I start Outlook
and click send/receive, the progress counter stays at 0%. When I check task
manager, I find that there are 2 instances of Outlook.exe running.
Terminating both and restarting Outlook fixes the problem.

Later, when I'm done with Outlook and close the application, I find
sometimes that Outlook.exe is still in the task manager. About 10% of the
time, it won't let me terminate it and I have to reboot.

Virus scans, service packs, and mal-ware scans have all been run. Any
ideas?

 

[Roady [MVP]]

Since you recently upgraded recreating (do not copy) your mail profile could
help you out here.
Control Panel-> Mail-> button Show Profiles...

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Roady [MVP]
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[Gerry Voras]

That's an idea... and that may explain why my wife isn't reporting the same
problems.


BTW, my OS is XP PRo.

 

[Gerry Voras]

So far so good. Things seem to be working fine...

 

[Roady [MVP]]

Good to hear!

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tip of the month:
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