Outlook 2002 Error Message

[Daniel S. Henneberry]

I recently upgraded from OL2000 to OL2002. However, I am
receive the following error when I attempt to start OL2002:

"Unable to display the folder. Microsoft Outlook could
not access the specified folder location. The .DLL file
for the information service could not be found. MAPI was
unable to load the information service PSTPRX.DLL. Be
sure the service is correctly installed and configured."

I have attempted the "Detect and Repair" function from
within Outlook and still encounter this error message. I
have also attempted to uninstall OL2002 and then reinstall
it; and still, I have the error message.

Can anyone help?

Thanks in advance for your help!

DSH

 

[Nikki]

"OL2002: Error Message: MAPI Was Unable to Load the Information Service
Pstprx.dll"
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q293058&

CAUSE:
This problem can occur because Outlook 2002 upgraded the
profile once and set a registry key that specifies not to upgrade
the profile again. When you revert to Outlook 2000 IMO,
choose to use the current profile, and upgrade to Outlook 2002
again, that profile is skipped during the upgrade process.

I have seen this when a pre-exising profile was on the
machine when you performed the upgrade. I believe that
the XP registry wants you to use the PST that is created in a
"hidden" location. However your existing profile was using
a PST that is located somewhere else. (confusing?)

WORKAROUND:
To work around this behavior, manually create a profile
for Outlook 2002. To do this:
Close Outlook 2002.
Click Start, point to Settings, and then click Control Panel.
Double-click Mail.
Click Show Profiles, click Add, name the profile, and then
click OK.
Click Add a new e-mail account, and then click Next.
Click a type of account, and then click Next.
In the E-mail Accounts dialog box, enter the necessary
information, and then click Next.
Click Finish.
If the Always use this profile option is selected, select the
profile that you just created, and then click OK.

--
Nikki Peterson [MVP - Outlook]

I recently upgraded from OL2000 to OL2002. However, I am
receive the following error when I attempt to start OL2002:

"Unable to display the folder. Microsoft Outlook could
not access the specified folder location. The .DLL file
for the information service could not be found. MAPI was
unable to load the information service PSTPRX.DLL. Be
sure the service is correctly installed and configured."

I have attempted the "Detect and Repair" function from
within Outlook and still encounter this error message. I
have also attempted to uninstall OL2002 and then reinstall
it; and still, I have the error message.

Can anyone help?

Thanks in advance for your help!

DSH