Outlook 2002 fresh install - error

[Guest]

I just installed MS Office 2002. All but one went well - Outlook gave me an
error message upon booting up.

Unable to open your default e-mail folder. The .DLL file for the
information service could not be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is currently installed
and configured.

I don't know where to start looking. Any direction would be most appreciated.

 

[Hal Hostetler [MVP S/U]]

This article might help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;293058
FIX: "MAPI was unable to load the information service Pstprx.dll" error
message when you upgrade to Office XP

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
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