Outlook 2000 Address Book dysfunctional

[Puddin' Man]

Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Russ Valentine [MVP-Outlook]]

You must first post your mail support mode.
Line 2 of Help | About, if you don't know.

What steps created this problem?

 

[Puddin' Man]

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]

Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Russ Valentine [MVP-Outlook]]

Then let's check to see what Services you have installed in Tools >
Services...
Also, what is it that you are R clicking when you get that EntryID error?
If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?
--
Russ Valentine
[MVP-Outlook]

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]

Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Puddin' Man]

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Russ Valentine [MVP-Outlook]]

That would suggest that your Outlook Address Book Service is corrupt. As
long as your Contacts Folder information appears intact, it would be
perfectly safe to remove the Outlook Address Book service, restart Outlook,
and re-add it. Point it to your current Contacts Folder. That should clear
up any corruption in the Service.
--
Russ Valentine
[MVP-Outlook]

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

On Sat, 20 Mar 2004 12:44:52 -0500, "Russ Valentine [MVP-Outlook]"

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Puddin' Man]

That would suggest that your Outlook Address Book Service is corrupt. As
long as your Contacts Folder information appears intact, it would be
perfectly safe to remove the Outlook Address Book service, restart Outlook,
and re-add it. Point it to your current Contacts Folder. That should clear
up any corruption in the Service.

I followed these instructions, pointed the redefined Address Book
to Contacts, and got the same result as I previously had. Cannot
view properties of a contact, and:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

Puddin'

--
Russ Valentine
[MVP-Outlook]

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

On Sat, 20 Mar 2004 12:44:52 -0500, "Russ Valentine [MVP-Outlook]"

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Russ Valentine [MVP-Outlook]]

Have you tried running the Inbox Repair Tool on your PST file to check it
for errors?
Did your Outlook Address Book ever work correctly? If so, can you think of
what you changed before it stopped?
--
Russ Valentine
[MVP-Outlook]

That would suggest that your Outlook Address Book Service is corrupt. As
long as your Contacts Folder information appears intact, it would be
perfectly safe to remove the Outlook Address Book service, restart Outlook,
and re-add it. Point it to your current Contacts Folder. That should clear
up any corruption in the Service.

I followed these instructions, pointed the redefined Address Book
to Contacts, and got the same result as I previously had. Cannot
view properties of a contact, and:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

Puddin'

--
Russ Valentine
[MVP-Outlook]

On Sun, 21 Mar 2004 12:40:50 -0500, "Russ Valentine [MVP-Outlook]"

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

On Sat, 20 Mar 2004 12:44:52 -0500, "Russ Valentine [MVP-Outlook]"

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Puddin' Man]

Have you tried running the Inbox Repair Tool on your PST file to check it
for errors?

Yes. I just tried again. "No errors found." Problem persists.

Did your Outlook Address Book ever work correctly?

Only for a couple/3 years ...

If so, can you think of
what you changed before it stopped?

I installed a new WD hard drive about 6 weeks ago and
moved the OS, etc to it. It seemed to work fine when I
brought it up.

The WD diagnostic pgm sez the drive is OK (sure!).
Occasionally I hafta run CHKDSK/F to correct an
index inconsistency. It's conceivable that there's
a problem with the new drive (WD800JBRTL) but I'm
damned if I know how to nail it down.

Thanx,
Peetie

--
Russ Valentine
[MVP-Outlook]

That would suggest that your Outlook Address Book Service is corrupt. As
long as your Contacts Folder information appears intact, it would be
perfectly safe to remove the Outlook Address Book service, restart Outlook,
and re-add it. Point it to your current Contacts Folder. That should clear
up any corruption in the Service.

I followed these instructions, pointed the redefined Address Book
to Contacts, and got the same result as I previously had. Cannot
view properties of a contact, and:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

Puddin'

--
Russ Valentine
[MVP-Outlook]
On Sun, 21 Mar 2004 12:40:50 -0500, "Russ Valentine [MVP-Outlook]"

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

On Sat, 20 Mar 2004 12:44:52 -0500, "Russ Valentine [MVP-Outlook]"

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Russ Valentine [MVP-Outlook]]

Try creating a new profile from scratch then.
--
Russ Valentine
[MVP-Outlook]

Have you tried running the Inbox Repair Tool on your PST file to check it
for errors?

Yes. I just tried again. "No errors found." Problem persists.

Did your Outlook Address Book ever work correctly?

Only for a couple/3 years ...

If so, can you think of
what you changed before it stopped?

I installed a new WD hard drive about 6 weeks ago and
moved the OS, etc to it. It seemed to work fine when I
brought it up.

The WD diagnostic pgm sez the drive is OK (sure!).
Occasionally I hafta run CHKDSK/F to correct an
index inconsistency. It's conceivable that there's
a problem with the new drive (WD800JBRTL) but I'm
damned if I know how to nail it down.

Thanx,
Peetie

--
Russ Valentine
[MVP-Outlook]

On Sun, 21 Mar 2004 20:15:19 -0500, "Russ Valentine [MVP-Outlook]"

That would suggest that your Outlook Address Book Service is corrupt. As
long as your Contacts Folder information appears intact, it would be
perfectly safe to remove the Outlook Address Book service, restart Outlook,
and re-add it. Point it to your current Contacts Folder. That should clear
up any corruption in the Service.

I followed these instructions, pointed the redefined Address Book
to Contacts, and got the same result as I previously had. Cannot
view properties of a contact, and:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

Puddin'

--
Russ Valentine
[MVP-Outlook]
On Sun, 21 Mar 2004 12:40:50 -0500, "Russ Valentine [MVP-Outlook]"

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

On Sat, 20 Mar 2004 12:44:52 -0500, "Russ Valentine [MVP-Outlook]"

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie

 

[Puddin' Man]

Try creating a new profile from scratch then.

Ahhhhh. A Beautiful Little One-Liner!

I tried 'copy' and it Cheerfully, Cheerfully
buggered all my Email specs.

Been on the net since Bitnet days. Seen all
manner of MVP's, gurus. Many specialize in
"any kinda response", just kick out one-liners
like above. Often misleading or worse.

"I don't want nothin' more to do with ya!!"

Puddin'

Have you tried running the Inbox Repair Tool on your PST file to check it
for errors?

Yes. I just tried again. "No errors found." Problem persists.

Did your Outlook Address Book ever work correctly?

Only for a couple/3 years ...

If so, can you think of
what you changed before it stopped?

I installed a new WD hard drive about 6 weeks ago and
moved the OS, etc to it. It seemed to work fine when I
brought it up.

The WD diagnostic pgm sez the drive is OK (sure!).
Occasionally I hafta run CHKDSK/F to correct an
index inconsistency. It's conceivable that there's
a problem with the new drive (WD800JBRTL) but I'm
damned if I know how to nail it down.

Thanx,
Peetie

--
Russ Valentine
[MVP-Outlook]
On Sun, 21 Mar 2004 20:15:19 -0500, "Russ Valentine [MVP-Outlook]"

That would suggest that your Outlook Address Book Service is corrupt. As
long as your Contacts Folder information appears intact, it would be
perfectly safe to remove the Outlook Address Book service, restart
Outlook,
and re-add it. Point it to your current Contacts Folder. That should
clear
up any corruption in the Service.

I followed these instructions, pointed the redefined Address Book
to Contacts, and got the same result as I previously had. Cannot
view properties of a contact, and:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

Puddin'

--
Russ Valentine
[MVP-Outlook]
On Sun, 21 Mar 2004 12:40:50 -0500, "Russ Valentine [MVP-Outlook]"

Then let's check to see what Services you have installed in Tools >
Services...

A .pst file
3 "internet Email" entities
Outlook Address Book
Personal Folders

Also, what is it that you are R clicking when you get that EntryID
error?

I go Tools - Address Book, right-click on a contact,
and choose 'Properties'.

If you send a message by choosing the recipient from the Contacts
Folder
instead of the Address Book, does that work?

I dunno how to do that. If I open the Contacts folder, it
displays the info. I can cut and paste Email addresses.
But if I use a 'nickname' in the 'To:' field, it fails
to resolve it and the Email fails.

Thanks,
Peetie

On Sat, 20 Mar 2004 12:44:52 -0500, "Russ Valentine [MVP-Outlook]"

You must first post your mail support mode.

mail support mode?

Line 2 of Help | About, if you don't know.

Help | About sez;

"Microsoft Outlook 2000 (9.0.0.9211)
Corporate or Workgroup"

From my original post:

"Outlook 2000 is at 9.0.0.9211"

What steps created this problem?

I have no idea.

Puddin'

--
Russ Valentine
[MVP-Outlook]
Re: Outlook 2000 Address Book dysfunctional

Hi,

I run W2k Pro sp4 / Office 2k /AVG Zone Alarm 3.5
on a little desktop at home ("56k" dial-in only).
The OS is up-to-date. Outlook 2000 is at 9.0.0.9211.

If I use my Address Book to send a message, the
message fails to transmit.

If I bring up Address Book and rt-click Properties
I get:

"The Properties dialog box could not be displayed.
An invalid ENTRYID was passed in."

When I display the Contacts folder it looks OK.
The addressees and addresses are displayed, etc.

Does anyone have any idea what could be causing
this behavior? What I might be able to do to
fix it?

Any/all info/help would be much appreciated.

Cheers,
Peetie