Outlook 03 Crashes when I attach files.

[Guest]

Whenever I attempt to attach a file to an email I'm composing the CPU use
skyrockets and WINWORD.exe uses up all my system resources. This continues
without end until I either manually (ctl alt delete) shut down Outlook or
shut down the system. The "browse" window does open sometimes and i can even
find the file i want to add sometimes and hit enter but it will always crash
at some point between click on attach file and hitting enter to add the file.

 

[BillR [MVP]]

make sure you have the latest Service Pack installed. Try with a new
profile. Disable Word as the email editor (only a workaround - Word should
be ok but it's that peaking the CPU).

 

[Guest]

make sure you have the latest Service Pack installed. Try with a new
profile. Disable Word as the email editor (only a workaround - Word should
be ok but it's that peaking the CPU).

--
Bill R MVP


I'm up to date as I have auto-update active on my computer. I have SP1 right now. How would i do the workaround until a permanent fix can be found?

 

[BillR [MVP]]

Just disable Word as the editor and see if it helps:
From the main Microsoft Outlook window, click the Tools menu, click Options,
and then click the Mail Format tab.
Clear the Use Microsoft Word to edit e-mail messages check box.

 

[Guest]

Hello again,
I completed the workaround and the attachments seem to be working, albeit at
the loss of the Word capability. I appreciate your help but was wondering if
anyone knew of a permanent fix so I can begin to use Winword.exe again.

thanks again

HH

 

[BillR [MVP]]

I haven't seen this problem with Word before. The best I can suggest is to
Repair the Office installation and update to the latest Service Pack.

 

[Guest]

Heya,

Thanks for your assistance. I have Windows automatically updating my
computer so I don't know which updates I need that aren't already installed.
I believe I already have the latest service pack (SP2) and I'm not sure what
you mean by "repair the Office installation". Once again thanks for your help!

 

[Guest]

News update. The Word workaround isn't working anymore as now OUTLOOK.exe is
peaking the CPU. I tried to switch back but then WINWORD.exe peaked it. I'm
back at square one.

 

[BillR [MVP]]

Info on Detect and Repair is here: http://support.microsoft.com/kb/822238
If that doesn't help try a new profile created via the Mail icon in Control
Panel.