Outlook 03/07 conflict

[Guest]

I installed the beta of Office 07 and am generally very happy with it.
Unfortunatgely there is a conflict with 03, which I cannot now launch. One
solution appears to be to remove 03 but I only seem to have the option to
remove the whole of Office 03, not just Outlook.

Any suggestions?

 

[DL]

Only a single version of OL can exist on a system.
When you installed the beta it would have uninstalled OL03, though remnents
might have remained, it is a beta after all.
To completely remove 03 you would have to remove the beta then perhaps
reinstall 03 prior to uninstalling it.
Remember you are trialing a beta that may or may not give probs.

 

[Patrick Schmid]

There can only be always one version of Outlook on a computer. If you
want Outlook 2007, then you cannot have 2003. In order to remove Outlook
2003, you'll first have to remove 2007, then launch the Office 2003
setup and remove Outlook 2003 and then reinstall 2007.
What did you select in the 2007 setup program that you actually have any
remnants of Outlook 2003 on your computer? If you remember, please give
me every single detail, as I really want to reproduce this particular
issue.

Patrick Schmid

 

[Guest]

I've done a few Office 2007 installs, and I'm yet to see one that actually
removes Office 2003 AT ALL! It does say that it will, but I've got systems
here that have not had office 2003 touched, and Office 12 is now crashing
with serious regularity.
Even on a system where I manually uninstalled 11 before installing 12, there
are major crashes - one source seemed to be the Adobe Acrobat plugin, which I
disabled thru the registry (why can't I do this thru the trust centre?), but
now it crashes without a reason!
My advice would be to uninstall office 11 before installing 12... remember
that all your accounts, rules etc are not stored with the program files, so
those should be picked up automatically when 12 goes on.. but back up
everything anyway. And remember it's only a beta...

And Patrick, I think you mean that there "should" only be one version of
Outlook on a computer - I definitely concur, but as to your statement:

There can only be always one version of Outlook on a computer. If you
want Outlook 2007, then you cannot have 2003.

That's not really true, since you *can* have both versions at the same
time.. at least the way things stand right now!

 

[Roady [MVP]]

Nope, you were NEVER able to run different versions of Outlook on a single
computer. When you have both installed somehow there is something wrong with
your computer.

Also I can enable/disable the Adobe Acrobat plugin through Trust Center here
but you might not recognize as such because of the name Adobe gave it;
PDFMOutlook.

I have both versions of Office installed (2003 -without Outlook of course-
and 2007) and don't have any issues with it. Note that when you choose to
remove the previous versions during install it will only remove the
applications that it updates. Since there are many small Office components
that are not upgraded, it will not remove them either. So yes, if you don't
want the previous version AT ALL, uninstalling it manually would be better.

You didn't provide any info on the crashes you are experiencing so it is
hard to help you with that. Exact error message, steps to reproduce and what
is being logged to the Event Viewer is the minimum you should always
mention.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I've done a few Office 2007 installs, and I'm yet to see one that actually
removes Office 2003 AT ALL! It does say that it will, but I've got systems
here that have not had office 2003 touched, and Office 12 is now crashing
with serious regularity.
Even on a system where I manually uninstalled 11 before installing 12, there
are major crashes - one source seemed to be the Adobe Acrobat plugin, which
I
disabled thru the registry (why can't I do this thru the trust centre?), but
now it crashes without a reason!
My advice would be to uninstall office 11 before installing 12... remember
that all your accounts, rules etc are not stored with the program files, so
those should be picked up automatically when 12 goes on.. but back up
everything anyway. And remember it's only a beta...

And Patrick, I think you mean that there "should" only be one version of
Outlook on a computer - I definitely concur, but as to your statement:

There can only be always one version of Outlook on a computer. If you
want Outlook 2007, then you cannot have 2003.

That's not really true, since you *can* have both versions at the same
time.. at least the way things stand right now!

 

[Guest]

Hi Roady,
That was my point! That the installer for Office 2007 *shouldn't* let you
install the new version without uninstalling the old version, but it does! As
I said, I've had this occur on more than 1 system, which is why I figure it's
a flaw with the installer rather than just something buggy about that system!

You're absolutely right about the trust center: I just hadn't figured out
how to click Go on the manage com add-ins, I was looking for a enable/disable
option on the trust center add-ins page!

As for my crashes & logs, I have to say I was pleased to see the two new
sections in event viewer, but I can't say that they've been much help, since
most of the errors are things like:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4017.1006, Microsoft Office Version: 12.0.4017.1006. This session lasted
93 seconds with 60 seconds of active time. This session ended with a crash

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4017.1006, Microsoft Office Version: 12.0.4017.1006. This session was
terminated unexpectedly.

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4017.1006, Microsoft Office Version: 12.0.4017.1006. This session lasted
12656 seconds with 3000 seconds of active time. This session ended with a
crash.

And diagnostic logs:
A crash has occurred. Office Diagnostics are running to determine whether
there is evidence of repeated problems.
....
The threshold version is 12.0.2011.0.
....
Office Diagnostics has determined that there is no evidence of repeated
problems.
....
Office Diagnostics is closing.
....
A crash has occurred. Office Diagnostics are running to determine whether
there is evidence of repeated problems.
....
The threshold version is 12.0.2011.0.
....
Office Diagnostics has determined that there is some evidence of repeated
problems.
....

The diagnostics tool doesn't actually report any problems at all on my
computer, but on another one it brings up the fact that there are 2 versions
of Outlook installed - no surprises there! But the funny thing is that on the
PC with both versions, 2007 just refused to start.. I'm told there was some
message about Outlook not being the default mail client (probably a result of
the 2 versions fighting over being default), but nothing else really...

Any suggestions?

 

[Patrick Schmid]

Please tell me exactly how you installed Office 2007 (step by step in
the setup program if possible). Also, please tell me how Office 2003 was
installed on the computer before (version, patch level, etc).
I have tried many, many times to reproduce the scenario in which Outlook
2003 is not removed. However, Office 2007 setup always removed Outlook
2003 for me, no matter what I try. There must be some scenario out
there, as quite a few users in the public newsgroups report this issue.
Neither Microsoft nor anyone in the technical beta though has
experienced this issue before. Hence it is really important that
Microsoft finds out how this happens. If you can give me as many details
as possible, I'll see if I can't reproduce this here.

Thanks,

Patrick Schmid

 

[Patrick Schmid]

If you can reproduce this consistently, then please do the following on
a computer that you are sure this will happen:
1. Run msinfo32, choose File, Save
2. Run Office 2007 setup
3. Run msinfo32 again
4. in Documents and Settings\username\Local Settings\Temp, you'll find
the Office 2007 setup log files. They are named SetupExe(...).log.

Grab all the files you created in 1, 2 and 4, zip them up and email them
to me (you can get my email from my website). If you don't have the time
to do this or no computer left to try this on, then please grab the
msinfo32 file and all the setup logs from one machine where you still
have remnants of Outlook 2003 installed and email it to me.

Thanks!

Patrick Schmid

 

[Guest]

Ok, I've got one system left that I can still do this stuff on.. I was just
about to uninstall 07 & 03 and re-install 07, so you got in just in time...
I just grabbed some screenshots of the folder listings (in case you weren't
convinced that both versions were indeed present together!). I just backed up
psts etc and tried to run OL2003, and kinda expectedly got an error saying
that mapi32.dll is corrupt or the wrong version.

 

[Guest]

Funny thing, when i report an error from my other system (uninstalled 03 and
installed 07), i get the following from OCA:
Microsoft has reviewed this error report and determined that this problem
will be fixed in an upcoming Windows Vista Customer Technology Preview
release.

Vista??

 

[Guest]

Patrick,
I've got a ton of directories & files under
c:\documents&settings\username\local settings\temp .. do you know what the
folder / files (for office 2007 setup logs) you want are called?

 

[Patrick Schmid]

The filenames start with SetupExe( and have an extension of .log

Patrick Schmid

 

[Patrick Schmid]

LOL. Hilarious.
Grab an msinfo32 file from that system, zip it up and email it to me. In
addition, open Event Viewer and find the crash event (source is MS
Office 12 and it's an error). Right after that event (time-wise, it will
be above the event in the event viewer) is an information event from MS
Office 12. In there, you'll find the word "bucket" or "crash bucket"
followed by a number. Send the bucket number in your email as well. I'll
submit it to MS telling them that this was experienced on an XP system
and that they better look into this again.

Patrick Schmid

 

[Patrick Schmid]

Lucky me! Just send me whatever you have. It'll help in convincing MS!

Patrick Schmid

 

[Guest]

Trying to send you the msinfo & setup logs, if only Outlook would SEND.. LOL...

 

[Guest]

another bit of info about this 'clean' system: every time I kill Outlook
(which I need to do often because it doesn't send/receive at all after the
first time, sometimes not even that), I have to go into taskmanager and kill
the outlook.exe process manually, otherwise I'll keep clicking on the Outlook
icon, and more and more processes pile up but no program launches!
And have you managed to get the msn deskbar / wds to work with OL 2007?

 

[Patrick Schmid]

MSN Deskbar/wds won't work if you installed wds3. Programs like Lookout
won't work in ol 2007 at all.

Patrick Schmid

 

[Guest]

In order...

1) I did not explicitly remove Outlook 2003 before installation of the beta
- I don't recall any instruction or advice to do so coming with the beta
software.
2) When I look at my programs list, O 03 still seems to be there (actually
Office 03, as it does not show the individual components). If the
installation tried to remove O 03 then it didn't remove any of the shortcuts.
3) If I try to launch O 03 then it has a go then fails because of a (mapi?)
..dll that is the wrong version - I note there is a reply relating to this
lower down the thread.
4) I'll try to get the msinfo and log files to you as I certainly don't
remember the way I set up O 03.
5) I was getting one of the bugs associated with en Adobe plug-in but as I
us ein so infrequently I have Uninstalled Adobe.

Here's hoping.