Outllok 2003 goes Offline

[CP]

Hi,

I am confronted with a very peculiar and frustrating
problem. A few of my remote vpn users on Outlook 2003
keep getting an Offline status within Outlook. As a
result they cannot access the Global Address list and
messages remain in their outbox, until a manual Send &
Receive is performed which briefly displays an Online
status.

They have their Delivery Location pointing to their
Exchange Mailbox. I have them setup using an ost file
with the Cached Exchange Mode disabled.

Thanks in advance for any feedback.

CP

 

[Lanwench [MVP - Exchange]]

One thought - for remote users, I always set up OL to work offline by
default with scheduled syncs in the background while offline (works if
there's a connection to the server available). That way, they aren't
interrupted when there's a connectivity problem. Double check to make sure
that the offline address list is included in the send/receive group.

 

[CP]

Hi,

Thanks for your reply.

How do you setup OL to be offline, with scheduled syns ?.
Is this a default setting or does it have to explicitly
specified.

I cant figure out why Outlook 2003, keeps coming up with
a status of Offline when the connection is fine. I never
had this issue with Outlook 2000.

Regards

CP

 

[Bob Cooper]

....20 questions, #1) did this ever work entirely satisfactorily?

if yes to #1, what changes have you made (software, especially MS dlls
used by ie, fp, even vb, .net, et al prior to noticing this problem?

I'm pulling my hair over a problem linking (as in ole) to a watermark
file with word 2000 and something not right with or not supported by
my current version of shlwapi.exe.

Regards,
Bob

 

[Lanwench [MVP - Exchange]]

Hi,

Thanks for your reply.

How do you setup OL to be offline, with scheduled syns ?.
Is this a default setting or does it have to explicitly
specified.

Explicitly specified - in the connection settings, choose "prompt". In the
send/receive group settings, select "sync every X minutes while offline",
including the address book.