out of office rules not working

  • Thread starter Thread starter seth
  • Start date Start date
S

seth

I have some users here that occasionaly travel and they have rules setup so
that mail from certain people are forwarded to someone else here. For some
reason, a couple months ago or so, it doesn't forward anymore. I can
specify a user as a delagate to give access to the mailbox, but I'm
interested in knowing why the rules are no longer working.
Running outlook 2003 with exchange 2003
 
Forwarding to someone outside of the Exchange organization? This is disabled
by secure default on Exchange. To enable see;
http://www.howto-outlook.com/howto/automaticreply.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I have some users here that occasionaly travel and they have rules setup so
that mail from certain people are forwarded to someone else here. For some
reason, a couple months ago or so, it doesn't forward anymore. I can
specify a user as a delagate to give access to the mailbox, but I'm
interested in knowing why the rules are no longer working.
Running outlook 2003 with exchange 2003
 
In
seth said:
I have some users here that occasionaly travel and they have rules
setup so that mail from certain people are forwarded to someone else
here. For some reason, a couple months ago or so, it doesn't forward
anymore. I can specify a user as a delagate to give access to the
mailbox, but I'm interested in knowing why the rules are no longer
working. Running outlook 2003 with exchange 2003
Click to expand...

What happens if this user tries to run these, or similar, rules... manually?
Personally, I usually just tell users to grant their replacements/fill-ins
access to their inboxes, but that's just me.
 
What you have described is called automatic forwarding, and is disabled by
default in Exchange 2003. There 2 ways that I am aware of to make automatic
forwarding work.

1. Create a contact for the external address. Preferred in Active
Directory, but for an Outlook rule, an Outlook contact should work as well.
2. Enable automatic forwarding to the Internet on the Exchange server under
Global settings, Internet Message Format, Default properties, Advanced tab.
Note! This solution is NOT recommend, rather listed for reference.
Enabling automatic forwarding as such can result in mail loops, which may
have disastrous consequences for your server.
 
If it isn't the blocking of forwarding outlined below please list the
Exchange KBs installed on the machine. This scenario falls into something
that I might have just dealt with.
 
i said "forwarded to someone else HERE" not to someone on the outside
in out of office assistant, a sales person can add a rule to forward
messages from (let's say a customer) to another sales person here while he
is away.
when he is gone, messages come in from that customer, but they are not
forwarded
 
you can't run these rules manually
the rules are created through the out of office assistant and run when set
to out of the office
i guess no one has any other suggestions since no other reply or post to
this thread in 3 days

"Lanwench [MVP - Exchange]"
 
In
seth said:
you can't run these rules manually
Click to expand...

Create a rule that does the same thing, and try to run it manually.
the rules are created through the out of office assistant and run
when set to out of the office
i guess no one has any other suggestions since no other reply or post
to this thread in 3 days
Click to expand...

Well, you posted on a Friday, and today's Monday, and many people don't
check the groups on weekends. You have to be patient in here.
"Lanwench [MVP - Exchange]"
In

What happens if this user tries to run these, or similar, rules...
manually?
Personally, I usually just tell users to grant their
replacements/fill-ins access to their inboxes, but that's just me.
Click to expand...
Click to expand...
 
creating the rule and running it manually works fine

"Lanwench [MVP - Exchange]"
In
seth said:
you can't run these rules manually
Click to expand...

Create a rule that does the same thing, and try to run it manually.
the rules are created through the out of office assistant and run
when set to out of the office
i guess no one has any other suggestions since no other reply or post
to this thread in 3 days
Click to expand...

Well, you posted on a Friday, and today's Monday, and many people don't
check the groups on weekends. You have to be patient in here.
"Lanwench [MVP - Exchange]"
In seth <[email protected]> typed:
I have some users here that occasionaly travel and they have rules
setup so that mail from certain people are forwarded to someone else
here. For some reason, a couple months ago or so, it doesn't
forward anymore. I can specify a user as a delagate to give access
to the mailbox, but I'm interested in knowing why the rules are no
longer working. Running outlook 2003 with exchange 2003

What happens if this user tries to run these, or similar, rules...
manually?
Personally, I usually just tell users to grant their
replacements/fill-ins access to their inboxes, but that's just me.
Click to expand...
Click to expand...
Click to expand...
 
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