RESOLUTION
Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.
To resolve this issue, try to repair the PST file. To do this, follow these
steps: 1. Quit Outlook.
2. Locate your Outlook PST file. To do this, use one of the following
methods.• Search for the PST file. To do this, follow these steps:a. Click
Start, and then click Search.
b. Click All Files and Folders.
c. In the All or part of the file name box, type *.pst. By default, the
name of your Outlook PST file is Outlook.pst, but it may be different on your
computer.
d. Change the selection in the Look in box to your local hard disk (for
example, Local Disk (C
).
e. Click Search.
• Check your mail setup. To do this, follow these steps:a. Click Start, and
then click Control Panel.
b. Click Other Control Panel Options.
c. Click Mail.
d. In the Mail Setup - Outlook dialog box, click Data Files.
e. In the Outlook Data Files - Outlook dialog box, click Open Folder.
The Address box will contain the path of your Outlook PST file.
3. The Inbox Repair Tool should already be installed on your computer. To
verify the location of the tool, follow these steps: a. Click Start, and
then click Search.
b. Click All Files and Folders.
c. In the All or part of the file name box, type Scanpst.exe.
d. Change the selection in the Look in box to your local hard disk (for
example, Local Disk (C
).
e. Click Search.
4. Run the Inbox Repair Tool. To do this, follow these steps: a. Click
Start, and then click Run.
b. In the Open box, type the path of the Scanpst.exe file that you located
in step 3. For example, type (or navigate to) C:\Program Files\Common
Files\System\Mapi\1033\Scanpst.exe.
c. Click OK to run the Inbox Repair Tool.
d. In the Enter the name of the file you want to scan box, type (or
navigate to) the path and file name of the Outlook PST file that you located
in step 2.
e. Click Start.
f. After the Inbox Repair Tool operation has completed, click OK.
