Oulook Clients Keep Disconnecting from Exchange server

[BMN]

I have a remote location that has a few Outlook clients that are
complaining that they keep going into offline mode or get cannot
connect to the Exchange server, or get login/pass boxes in Outlook.

I don't seem to have this problem with the rest of the network and
since the users in question are still logged into the domain and have
access to all their shared resources from the server and can still
connect to the Internet I can only assume this is an Outlook -
Exchange issue.

If the users close outlook and re-open it that sometimes works for a
bit, same with logging out and back in again, they are good for a few
minutes then they are disconnected. I can't seem to find any problems
in the server logs, but maybe I am not looking in the right place.

Any suggestions on how to troubleshoot this or things to try would be
greatly appreciated. TIA

 

[Ben M. Schorr - MVP]

What version of Outlook are you using? What version of Exchange are you
using? How are they connecting to the Exchange server - via VPN? Dedicated
WAN link? RPC over HTTP?

Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft Outlook FAQ: http://www.factplace.com/outlook.htm

**I apologize but I am unable to respond to direct requests for assistance.
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