Organization Forms issue

  • Thread starter Thread starter bruce
  • Start date Start date
B

bruce

We're installing Enterprise Vault 6 sp1. As part of the install, we
installed 4 forms into the Organization Forms (these provide icons that
change when a message is archived).

We are running Outlook 2003 sp2. Outlook is not pulling these forms from
the server. If I copy the forms to Personal Forms, Outlook is able to see
them and change the icon. I have tried clearing the forms cache & deleting
frmcache.dat. no luck.

Why won't Outlook pull the forms from the server? It seems kind of hit and
miss. Some users work, some don't. Even on the same server.
 
Have you tried creating a new item with each of these forms? I've found that often "seeds" the forms cache so that they work OK after that.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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