optimum e-mail set up

[Plutoboy]

Set up optimum e-mail account in outlook 2007 and existing online inbox
messages were automatically to my personal folder .pst file. However, only 2
messages made it into the junk mail folder. 61 other messages are nowhere to
be found. They're not in my inbox on outlook.

 

[K. Orland]

Is your view of the Inbox filtered somehow?

 

[plutoboy]

no it's not. i'm thinking that optimum e-mail isn't compatible with outlook
2007

 

[K. Orland]

What kind of email account is optimum? Is it your ISP mail account? Webmail?
Something else?

 

[cejayem]

Did anyone find any answer to this issue? I also upgraded to Outlook 2007
and cannot send Optimum mail. Receive is fine. Me thinks there is
definitely an incompatibility and I may have to rollback to Outlook 2003.
The FAQs on Optimum show Outlook 2003 and nothing for 2007. I've sent into
CBV with a question but no response so far.

Hard to believe a supposedly technologically advanced company like
Cablevision can't keep up with the times but it certainly seems to be the
case.

 

[cejayem]

I figured it out to anyone interested, Outlook 2007 by default uses
encrypted connection with email servers, and Cablevision doesn't use
encryption. I deleted the original account in Outlook 2007, then set it up
again. It took a while for the app to come back with a msg that encrypted is
not available and would I like to try unencrypted. I clicked OK and it set
up the account. Problem solved.

 

[Brian Tillman [MVP - Outlook]]

Did anyone find any answer to this issue? I also upgraded to Outlook 2007
and cannot send Optimum mail. Receive is fine.

State EXACTLY what happens when you try to send.

Me thinks there is
definitely an incompatibility and I may have to rollback to Outlook 2003.
The FAQs on Optimum show Outlook 2003 and nothing for 2007. I've sent into
CBV with a question but no response so far.

The settings for Outlook 2007 will be identical to the settings for Outlook
2003.

 

[syamsulstar]

you gotta change the smtp port to 587. it works for me.

 

[Brian Tillman [MVP - Outlook]]

you gotta change the smtp port to 587. it works for me.

If specific ports work in Outlook 2003, they'll work in Outlook 2007 or any
other mail client. The mail server has no idea what mail client is connecting
to it.. That information simply isn't included in the POP protocols.