P
Paul Tugwell
Following a problem with a corrupted user profile on a Windows XP PC, the
user now has a problem opening xls attachments in Outlook 2003 by double
clicking on them. The copy of Excel 2003 loads very slowly and once it has
loaded, it takes several minutes for the Excel file itself to load,
irrespective of the size of the file. If the file is saved to disk, then
double clicked, Excel behaves as it should and the file loads instantly.
Also, if Excel is opened and then a disk file is opened from Excel, it loads
immediately. I have run the repair option on office and this does not fix
the problem. The corrupted user has been deleted from the PC and a new user
profile has been set up - it is this new profile that is affected. Other
file types such as doc and pdf do not suffer from this problem. Other than
re-loading the PC in its entirety, has anyone any suggestions of how I might
fix the problem?
user now has a problem opening xls attachments in Outlook 2003 by double
clicking on them. The copy of Excel 2003 loads very slowly and once it has
loaded, it takes several minutes for the Excel file itself to load,
irrespective of the size of the file. If the file is saved to disk, then
double clicked, Excel behaves as it should and the file loads instantly.
Also, if Excel is opened and then a disk file is opened from Excel, it loads
immediately. I have run the repair option on office and this does not fix
the problem. The corrupted user has been deleted from the PC and a new user
profile has been set up - it is this new profile that is affected. Other
file types such as doc and pdf do not suffer from this problem. Other than
re-loading the PC in its entirety, has anyone any suggestions of how I might
fix the problem?