Opening files in Outlook

[Guest]

Can someone help me?!!!! My PC crashed do to a windows error and I
re-installed office 2000. Now everytime I recieve an e mail with .jpegs or
other attachments windows tells me that it can't find the specified file.
Does anyone know what i need to do to fix this problem?

 

[Brian Tillman]

Can someone help me?!!!! My PC crashed do to a windows error and I
re-installed office 2000. Now everytime I recieve an e mail with
.jpegs or other attachments windows tells me that it can't find the
specified file. Does anyone know what i need to do to fix this
problem?

First try cleaning out your Temporary Internet Files.

 

[Guest]

First try cleaning out your Temporary Internet Files.

Brian,

I have cleaned out my Temporary Internet Files folder but still nothing. I
have noticed that someothers have have a similar problem opening file and you
told them to open a command line prompt and search for cd %USERPROFILE%\Local
Settings\Temporary Internet Files. Would it be in and around this area? Once
again, any and all help is greatly appreciated.

Milan

 

[Brian Tillman]

I have cleaned out my Temporary Internet Files folder but still
nothing. I have noticed that someothers have have a similar problem
opening file and you told them to open a command line prompt and
search for cd %USERPROFILE%\Local Settings\Temporary Internet Files.

I didn't say "search for cd...", I say "enter cd...". That's what I would
do next. Close Outlook, open a command line window, and enter the following
commands:

cd %USERPROFILE%\Local Settings\Temporary Internet Files
dir /a

Look for a folder starting with "OLK". Let's assume it's "OLK41A". Next
enter the command:

rmdir /s /q OLK41A

Of course, you would specify the name of the folder on your machine. Exit
the command line window and try Outlook again.

There is a registry key that controls the name of this file. For Outlook
2000, it's
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder.
Here's an article describing it. (The article is for OL 2002, but it will
apply to OL 2000 and 2003 as well.)
http://support.microsoft.com/default.aspx?scid=kb;en-us;296115