open and repair not working

[shank]

I was sent a WORD doc. Opened it, edited, saved. Then could not re-open.
My edits were easy so I...
Opened it, edited, saved-as a few times. Then could not re-open.
Open and Repair does nothing.
Again, I Opened it, edited, saved-as a few times to a new filename. Then
could not re-open.

I opened my other Docs without issue, so I don't think it's the program.

Why is the file corrupt? How do I stop this?

thanks

 

[JoAnn Paules]

Try opening Word. File - Open - change the file type to recover text from
any file (or something like that), then select that file.

 

[Terry Farrell]

I seem to recall that this is an Anti Virus problem. Which AV are you using?

 

[shank]

Norton AntiVirus... with all updates.
kevin

I seem to recall that this is an Anti Virus problem. Which AV are you
using?

 

[shank]

Addendum: All I see isAnd that was unchecked.

thanks

 

[shank]

Found a solution...
1) open original doc
2) cut-n-paste into a new doc
3) do edits and save

reference: http://support.microsoft.com/kb/918429/

thanks

 

[Terry Farrell]

You probably need to open NAV and under advanced preferences, disable the
Office plug-in option.