One website will not open on some computers

[Tim Nichols]

Here's my situation:

On our network we have several Dell desktops with Windows XP SP1 and IE 6
SP1 with all the hotfixes and critical updates installed. These computers
are all identical. We are running into a problem that only happens on two
of these PC's. In Internet Explorer, if they try to open www.cdw.com, they
get a "Page cannot be displayed" error. However, if they do an NSLOOKUP for
www.cdw.com and put the IP address in, they get to this website fine. All
other websites work normally when typing in the address, CDW is the only
website these two computers cannot open normally. Again, this problem only
happens on two of our computers.

All of the PC's on the network are using the same internal DNS server, the
same gateway, and none of them are set to use a proxy server.

Here's the weird thing...if we install the Opera web browser on the two
problem machines, the CDW website opens normally.

This is a really strange problem that I have never encountered before. Does
anyone have any ideas?

-Tim Nichols

 

[Tedd Riggs]

CDW can be a bit touchy when it comes to cookies or certain firewalls. If
this happens to me, I delete cache, cookies and most of the time it works.
Also sometimes if I cannot get to the main page,
http://www.cdw.com/default.asp will work for me.
Or its a little more work, but I have never had a problem getting to the CDW
Corp users page and then hitting the link to go to the regular CDW.com
Corp page is here: http://www.cdwg.com/default.asp
The hyperlink to CDW.com is on the left hand side of the screen about half
way down.

Have you checked to make sure all security settings are the same on both
machines ? (ie cookies, trusted sites..etc)
Hope this helps !

 

[Tim Nichols]

Tedd-

Deleting the cookies did the trick. Thanks for the help!

-Tim