One particular site slow to display

[Guest]

Hello,

One machine in the domaine running Windows XP pro SP2 is
experiencing a problem when a user tries to open one
particular site. The site is this:

http://www.sciencedirect.com/science?
_ob=JournalListURL&_type=all&_auth=y&_btn=Y&_acct=C00001127
9&_version=1&_urlVersion=0&_userid=217827&md5=256931cd86771
98aa5ff241d66a3d29f

It takes about 1 minute for the page to download. He is a
Professor and doesn't want to waste his time (just
1min !!!???) Two weeks ago, the user did not have this
problem. If he logs into a different machine with the
same capacity of his machine, the problem does not occur.
The capacity of the user's machine is 512 Megaram and 797
MGz processor.

I first cleared all the cookies and the load of the
temporary files which were cached. I also tried to
disable "Enable third-party browser extensions" from
Advanced tab of the Internet Options. I registered some
IE dll files. I ran Antispyware which detected 4 viruses
and cleared them. I set the browser to check for newer
page "Every visit to the page" and then cleared "Clear SSL
State" from the Content tab. I reinstalled SP2 and
increased the paging files. At the end I ran Clean
Manager as well as the defragmentation.

No change was felt.

Any ideas please ?

Many thanks

Best

 

[Frank Saunders, MS-MVP IE/OE]

Hello,

One machine in the domaine running Windows XP pro SP2 is
experiencing a problem when a user tries to open one
particular site. The site is this:

http://www.sciencedirect.com/science?
_ob=JournalListURL&_type=all&_auth=y&_btn=Y&_acct=C00001127
9&_version=1&_urlVersion=0&_userid=217827&md5=256931cd86771
98aa5ff241d66a3d29f

It takes about 1 minute for the page to download. He is a
Professor and doesn't want to waste his time (just
1min !!!???) Two weeks ago, the user did not have this
problem. If he logs into a different machine with the
same capacity of his machine, the problem does not occur.
The capacity of the user's machine is 512 Megaram and 797
MGz processor.

I first cleared all the cookies and the load of the
temporary files which were cached. I also tried to
disable "Enable third-party browser extensions" from
Advanced tab of the Internet Options. I registered some
IE dll files. I ran Antispyware which detected 4 viruses
and cleared them. I set the browser to check for newer
page "Every visit to the page" and then cleared "Clear SSL
State" from the Content tab. I reinstalled SP2 and
increased the paging files. At the end I ran Clean
Manager as well as the defragmentation.

No change was felt.

Any ideas please ?

Many thanks

Best

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Amanda Wang [MSFT]]

Hi,

Thanks for your post and appreciate Frank's suggestions.

Your issue is that one machine in the domain running Windows XP pro SP2 is
experiencing a problem when a user tries to open one particular site and it
takes about 1 minute for the page to download. The site is this:

http://www.sciencedirect.com/science?_ob=JournalListURL&_type=all&_auth=y&_b
tn=Y&_acct=C000011279&_version=1&_urlVersion=0&_userid=217827&md5=256931cd86
77198aa5ff241d66a3d29f

You have done many steps before, and now you can perform the following
steps that you haven't done:

Deleting Downloaded Objects
=====================

1. Open Internet Explorer

2. Click Tools, click Internet Options and click settings button in the
General tab.

3. Press View Objects.

4. Remove all the Objects there.

Removing Plug-Ins in Internet Explorer
==============================

1. Close all Internet Explorer windows.

2. Open a Windows Explorer window by right Click My Computer and choose
Explore.

3. Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS

4. Remove all the files in this folder.

If the problem is still exits, please follow these steps to troubleshoot
the issue:

Step 1: Refer to the following article to perform a Clean Boot
======================
310353 - How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310353

Please follow this suggestion to isolate this problem:

1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

2. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

3. Click to clear the check mark from the "Load startup items" below
Selective Startup.

4. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. *note that please make sure that you do not uncheck the Microsoft
services.

5. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

6. After restarting, please check whether this issue will reoccur.

If this issue does NOT reoccur following the Selective Startup, please
continue these steps to find the exact cause:

1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
quotation marks), and click OK.

2. In the System Configuration Utility (MSConfig) window, click the Startup
tab or the Services tab.

3. Add one check mark at a time to the entries under the Startup tab or the
Services tab, and then restart each time to see if the additional entry
reproduces the original problem.

Step 2: Remove all suspicious items from the registry
===============================
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall Windows. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved.
Use Registry Editor at your own risk.

1. Find and delete the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browse
r Helper Objects
2. Find and delete the all the sub keys in the following registry key
(don't delete the following registry key).
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension

Step 3: Clean Adware/Spyware
================================
Please download and launch at least two tools below to remove
Adware/Spyware again to make sure that there won't be any Spyware/Adware on
the system. (Please launch these tools under Safe Mode)

Ad-Aware:
http://www.lavasoft.de/software/adaware/

Spybot:
http://www.spykiller.com/index4.asp?ref=2400

HijackThis direct Download:
http://download.softpedia.com:8080/ANTIVIRUS/hijackthis.zip

CWShredder direct Download:
http://209.133.47.200/~merijn/files/CWShredder.exe

Note: The third-party product discussed is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.

Meanwhile, Frank's suggestions are very useful for this issue. You can
refer to that information.

Please take your time in trying the suggestions above and let me know the
result at your earliest convenience. Hope that helps. I'm looking forward
to your reply.

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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