R
Russ Valentine [MVP-Outlook]
Now you see why upgrade installations are never recommended.
--
Russ Valentine
[MVP-Outlook]
Got it! Deleted the "Resiliency" key from the left-over Office 11
stuff in the registry and the problem vanished.
--
Russ Valentine
[MVP-Outlook]
Starting what in safe mode?
--
Russ Valentine
Not the recommended procedure because that does nothing to correct the
Outlook profile that was corrupted by the "upgrade" installation. That
profile and its settings still remain. You should still run Office
diagnostics and create a new profile.On Jul 4, 12:34 pm, "Russ Valentine [MVP-Outlook]" <[email protected]>
wrote:You can run it from your Start menu: Office Diagnostics
--
Russ Valentine
On Jul 4, 10:59 am, "Russ Valentine [MVP-Outlook]" <[email protected]>
wrote:
Then there is a lot more that's wrong with your installation. Run
the
Office
Maintenance Wizard as I suggested.
--
Russ Valentine
[MVP-Outlook]
On Jul 4, 10:00 am, "Russ Valentine [MVP-Outlook]"
<[email protected]>
wrote:
There has to be if this is Windows XP and Outlook is installed.
Are
you
using the classic view of Control Panel?
--
Russ Valentine
On Jul 3, 5:10 pm, "Russ Valentine [MVP-Outlook]"
<[email protected]>
wrote:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Produc...
--
Russ Valentine
On Jul 3, 4:07 pm, "Russ Valentine [MVP-Outlook]"
<[email protected]>
wrote:
We have no idea what "solutions" you've tried so we cannot
answer
until
you
tell us.
In general, you should never attempt to do an in-place
upgrade
of
Outlook.
If you must, then you must first create a brand new Outlook
profile
from
scratch. Any pre-existing profile won't work.
Create a new profile and run the Office Maintenance Wizard.
--
Russ Valentine
Two days ago I upgraded from Office 2003 to Office 2007
Enterprise
on
a laptop running XP/SP3. Everything I've tried in the office
suite
seems to work well except Outlook. Even after applying
Office
SP1,
whenever I try to start Outlook I get a tiny error box that
simply
says error, OLMAPI32.DLL. I have spent more time than I
would
like
to
admit Googling the problem but have found no solution that
works
for
me although I've tried various solutions that appear in
multiple
discussions of the problem—up to and including experimenting
with
removing all registry references to OLMAPI32.DLL. Nothing
has
helped!
I definitely need Outlook on my laptop. Does anyone have a
solution
to this problem which, as far as I can see, Microsoft has not
documented (perhaps I'd missed something?).
Thanks in advance for any help!
Fair enough--how then do I create a new Outlook profile without
changing my user profile?
Thank you for this link which jogged my memory. I remember now
having
set up mail profiles in just this way. There is only one
problem—when
I go to control panel on the machine in question there is no
“Mail”
applet. How could that be?
PS—I am in “classic view.”
On the installation CD or am I missing something????
Thanks for your patience!I wound up uninstalling Office, manually deleting the Office folder,
and reinstalling. Now all is well--except that I keep getting an
"Outlook failed to start" error dialogue before Outlook starts. The
message asks if I would like to start Outlook in safe mode which I
have done but nothing is jumping out at me as to what to do about this
problem. Otherwise Outlook seems to be working perfectly!
I tried starting again in safe mode and ran diagnostics but the pesky
error box keeps coming up anyway!
Got it! Deleted the "Resiliency" key from the left-over Office 11
stuff in the registry and the problem vanished.